AS Client Experience Business Management Lead

AS Client Experience Business Management Lead

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.  

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Client Experience Business Management Lead to join our Asset Servicing COO team. This role will be located in Lake Mary, FL, Pittsburgh, PA or New York, NY - Hybrid.

In this role, you'll make an impact in the following ways:

• Act as single point of contact and trusted advisor to Client Experience Executive, bringing together stakeholders, solving problems, and creating structure to manage the business.

• Partner with Client Experience leadership team to develop multi year strategy and translate into organizational goals with success metrics and targets.

• Monitor health of the organization through regular monthly business reviews, ensuring adherence to financial targets and other performance / risk indicators.

• Execute transformation efforts as client interaction model evolves including overall program governance and stakeholder management.

• Manage workforce including financial planning, scenario modeling, expense exercises, organization design, and location strategy.

• Drive employee engagement model including internal communication plans.

• Lead and develop team partnering closely with Global Business Mgmt Lead and other COO peers.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.

• 10+ years of total work experience with experience in finance and/or business administration preferred.

• Outstanding executive communication capabilities.

• Ability to lead cross functional teams, influence, and drive results.

• Exceptional excel and power point skills.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $125,000 and $273,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.