Artwork Support Representative

BRIEF COMPANY DESCRIPTION: Logo Mats, LLC is a division of Mountville Mills, Inc., headquartered in LaGrange, Georgia. The company is the premier supplier of floor mats to the promotional products and ad specialty industry. We are known worldwide for our superior customer service, development, and marketing of innovative products.

• Manage incoming design requests in a timely manner by uploading designs to artwork management system.
• Follow-up with customer artwork approval and pending orders.
• Answer phone or email inquiries regarding art department assistance.
• Provide product information and meet service requests.
• Track pending orders and coordinate artwork revisions requests.
• Process inquiries on shipping status, pricing or invoicing information, and various website questions.
• Liaison between Customer Experience, Graphic Design, and Sales to resolve any issues related to customer satisfaction.

• Passion for Customer Service- customer satisfaction is your passion and #1 goal.
• Team player- you thrive in a team-oriented environment and is eager to help when needed.
• Strong interpersonal and communication skills.
• Detail and task-oriented and possess creative problem-solving skills.
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• Experience with Adobe Illustrator InDesign and Photoshop not required but a plus.
• Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter.
• Expresses written and oral ideas clearly and can proactively share information.