Arttix Ticketing Operations Assistant Manager

Job Description

Salt Lake County… A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees' lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place... it's our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution

• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees.

• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account

• Long-Term Disability and Short-Term Disability

• Professional Development

• Plus: Onsite medical clinic, childcare, and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.

JOB SUMMARY

Responsible for assisting in the management of ArtTix Ticketing Operations for Arts & Culture venues and clients. Manages and supports ticketing staff.

MINIMUM QUALIFICATIONS

Three (3) years of related ticketing industry experience OR an equivalent combination of education and experience.

Preference may be given to candidates with customer service, sales experience, and Tessitura ticketing software experience.

ESSENTIAL FUNCTIONS

• Manages the Ticket Office during performances and prepares reports for night of events settlements.

• Works Broadway at the Eccles, LIVE at the Eccles and other events as assigned.

• Plans and directs the daily activities for employees in the ticket office.

• Assists with coordinating ticketing information and fulfillment for internal and external Arts & Culture

• Assists 'Live at the Eccles' and Broadway promoters, partners, and other users'

• Assists with monitoring daily ticketing trends - works with partners to increase sales by recommending price zone and seating availability adjustments based on demand.

• Runs ticketing reports and custom queries for internal and external

• Implements venue-specific onboarding and training programs for ticket office

• Acts as backup to payroll functions for all merit and temporary ArtTix Ticketing Ensures compliance with all county payroll policies and procedures.

• Assists with supervision of daily operations and ticketing personnel within all Arts & Culture

• Assists with ticketing system fiscal controls and maintaining events within the ticketing

• Acts as ArtTix Ticketing Operations Manager in his/her

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Effective management principles

• Event Ticketing

• Standard accounting procedures

• Customer Service

• Public relations

• Personal Computers and online ticketing systems

• ADA requirements

Skills and Abilities to:

• Supervise and organize

• Effectively and tactfully deal with public

• Excellent problem-solving skills

• Interpret and implement written procedures and policies

• Communicate effectively both verbally and in writing

• Make critical decisions under pressure

• Establish and maintain internal and external division relationships

• Assess ArtTix personnel needs and make recommendations

• Demonstrate interpersonal competencies in customer focus, teamwork, collaboration and coaching

Additional Information

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Ability to stand for extended periods, bend, stoop, and carry up to 25 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Must be able to work a flexible schedule including evenings, weekends, and holidays based on business needs.