Arts Customer Service Coordinator (Part-Time/Contract)

The Position

The Arts Customer Service Coordinator is responsible for providing front-line customer service for Pacific View Arts Center patrons and completing general administrative assignments. Work schedule may vary including working weekends

This is a part time temporary contract position and incumbents are limited to working a maximum of 999 hours per year.

Examples of Important & Essential Duties (included but not limited to)

• Meet and Greet Center visitors and provide customer service as needed ;

• Answer phones and e-mails, tend front desk as needed, and perform other general clerical and administrative duties as necessary.

• Accept and process course registrations and account for monies received;

• Oversee day-to-day operations of Center programs and projects;

• Communicate daily with supervisors to discuss activities, equipment/personnel problems, and other related issues.

• Develop reports concerning program effectiveness and identify opportunities for improving service delivery methods and procedures.

• Identify, document, and report incidents/accidents as well as opportunities for improving service and procedures.

• Prepare program event and facility promotional materials such as newsletters, calendars, fliers, menus, and brochures.

• Performs general data entry and ongoing record maintenance;

• Assist in room preparation for classes and workshops by setting-up and tearing down required equipment;

• Identify opportunities for improving service delivery methods and procedures by determining resource needs and/or process revisions;

• Lead in the training and supervision of subordinate Arts staff, volunteers, and independent contractors and provide input on the performance;

• Determines equipment and supply requirements for program activities as well as obtain and stock supplies as required;

• Provide staff assistance to the Arts Supervisor(s) and Arts Division management staff;

• Prepare and present reports, records, and other correspondence as appropriate and necessary;

• Maintain program files, databases and records including daily rosters, statistics, program attendance and related documents;

• Assist in the public education and enforcement of established rules, policies and procedures at City sites and facilities;

• Adhere to The City of Encinitas and San Dieguito Water District Safety;

• Uses and maintains City vehicles to run errands including picking up program and event supplies, etc.;

• Attend meetings as required.

• Perform related duties and responsibilities as required;

• Uphold safety, sanitation, and hygiene regulations.

Minimum Qualifications

Equivalent to an Associate's degree from an accredited college or university with major course work in leisure studies, business administration or a related field plus four years of responsible recreation program experience including at least one year of administrative and/or lead supervisory experience.

Application Process and Deadline

A completed application is required by 12:00 PM on May 9, 2024

The City of Encinitas and the San Dieguito Water District provide equal opportunity employment for all persons without regard to race, color, religion/religious creed, sex, sexual orientation, national origin, gender, gender identity, gender expression, physical disability, mental disability, marital status, age, physical disability, ancestry, genetic information, medical condition, political affiliations, veteran status, Family Leave Act status, AB60 CA Driver's License status or status with pregnancy, child birth or breastfeeding. The City and Water District encourage minorities, disabled persons and women to apply. Qualified applicants who move to the next level of the selection process must notify the Human Resources Office if accommodation is needed. A thorough background check will be conducted for the candidate(s) seriously considered for the position including fingerprinting and reference checking. A contingent job offer may be given pending the results of medical evaluation, which includes a physical, TB test and drug and alcohol screening. Applicants will be required to submit verification of the legal right to work in the United States. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Interns,contract and seasonal employees are in enrolled in ICMA retirement 457 Deferred Compensation Plan.

Interns, contract and seasonal employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522).

01

Please describe your experience providing front-line customer service.

02

Please describe your experience working in an arts environment.

03

Please describe your experience using registration and ticketing software such as ActiveNet and Tix.com.

04

Please describe your experience working with Adobe Creative Suite.

Required Question

Agency City of Encinitas

Address 505 S. Vulcan Ave

Encinitas, California, 92024

Phone 7606332767

Website http://www.encinitasca.gov