Artist Relations Coordinator II

Job Details

Description

Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Purpose of Role

The Yamaha Artist Relations Group (YARG) provides support for Yamaha Performing Artists throughout the world while leveraging the Yamaha brand through artistic collaborations. We promote Yamaha as the number one music manufacturer in the world through collaboration with our internal stakeholders. Artist Relations roles impact YARG with their product, events and operational expertise. This position will be remote in Indianapolis IN and the ideal candidate must reside within driving distance from Indianapolis!

Key Accountabilities Include

• Support artist, vendor, and stakeholders' relationships to meet business needs

• Support brand awareness through rapport with artists

• Support data accuracy and reporting

• Ensure timely project delivery and execution of Artist Relations activities/responsibilities

• Support department efficiencies

Primary Responsibilities Include

• Communicate and collaborate with artists and internal stakeholders (internal staff)

• Collect and organize information for reporting

• Assist in organizing event planning

• Coordinating artist support logistics

• Survey and collect relevant Artist updates including social media and PR

• Organize and maintain AR databases, processes, and procedures

• Assist with accommodations, sales, and loans made to artists

Core Functional Competencies

• Brand Ambassador

• YCA Non marketing: Serve as a representative of the Yamaha brand.

• Customer/Artist Problem Resolution: Gather information towards appropriate solutions.

• Event Management: Manage face-to-face and virtual events that enable contact between Yamaha and potential customers.

• Logistics

• YCA: Obtain, produce, and distribute materials and products in the proper places and in the proper quantities.

• Consultative Skills

• Artist Relations: Alleviates customer pain points and recommend products and services that meet customers' needs.

• Project Management

• Non PMO: Plans, organizes, and manages tasks and resources to bring about successful completion of a specific project.

• Relationship Building and Maintenance

• Artist Relations: Quickly connect and prospective artists and maintain relationships.

Core Behavioral Competencies

• Yamaha Way (will, integrity, initiative, challenge, commitment)

• Customer Focus

• Values Differences

• Action Oriented

• Communicates Effectively

• Self-Aware

• Resilience

Qualifications

Ideal

• Demonstrated success delivering customer service.

• Demonstrated attention to detail and organizational skills.

• Experience with spreadsheets, word processing programs, and email systems.

• Demonstrated success within a fast-paced environment.

• Able to travel domestically up to 25%, includes nights and weekends.

• Experience with musicians and vendors in specific instrument category.

• Demonstrated success multi-tasking high visibility projects.

Preferred

• Music business or music background

• CRM database experience

• Bachelors degree in Music Business or related field

• 2+ years of experience working with regional level artists

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions

• Performance based bonus program

• Robust employee wellness programs including free music lessons

• Gym and wellness reimbursement program

• Tobacco cessation reward program

• Free concerts from award winning artists

• Discounted hotel, travel, entertainment, and other attractions

• Employee product purchase program

• Flexible work options (including hybrid schedule)

• Casual dress

• Vacation, sick-time and personal floating holidays

• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events

• Inclusive and passionate culture

• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha