Armed Security Officer - Apple Store

Job Description

Security officers assigned to this position provide services in which the client's health, safety, and security is our #1 priority. The Apple Store is located on the 2 nd floor of the 5 th Avenue Mall. Assigned guards will be armed while dressed in business casual dress.

Responsibilities

• Visually monitors all guests approaching and entering the Apple Store.

• Verbally warns would-be guests of rule infractions in an attempt to prevent an unsafe environment for Apple employees and guests.

• Visually monitors all guests in the store, being alert for escalated interactions between customers and employees.

• If needed and called upon by Apple management, utilizes verbal de-escalation techniques to stabilize escalated interactions.

• If needed and called upon by Apple management, escorts disruptive visitors from the store.

• Reports and records data such as property damage, thefts, unusual occurrences, etc. in accordance with company policies and procedures.

• Assists in properly responding to a variety of emergencies or disasters in order to preserve life and property, including but not limited to fire safety and/or active shooter situations, etc.

• Other duties as assigned to meet the client's and NMS's success.

• This position has no supervisory responsibilities.

Qualifications

• High school or GED equivalent.

• At least five (5) years civilian law enforcement experience.

• Must be able to obtain and pay for the Alaska Guard License fee of $98.50 prior to beginning work.

• Must possess or otherwise be able to obtain an Alaska Concealed Carry permit prior to beginning work.

• Must be able to cooperate and work as part of a team with fellow employees, customers, and clients.

• Must be able to make decisions in the moment with little to no supervision.

• Must be able to be on your feet for up to 10 hours per shift .

• Contract requires employees to speak, understand, read and write English.

• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.

• Must be safety oriented as this is a safety sensitive position.

• Must be able to cooperate and work as part of a team with fellow employees, customers, and clients.

• Must be able to make decisions in the moment with little to no supervision.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.

Noise level: Moderate to Loud

Description of environment: This is a shopping Mall open to the public.

Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.

Physical requirements: Must be able to lift and move up to 50lbs.

Competencies

• Customer Service

• Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.

• Interpersonal Skills

• Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

• Written Communication

• Writes incident, logs and other reports clearly; able to read and interpret written information.

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.

Default: Location : Location US-AK-Anchorage

Job ID 2024-11472

Division NMS Security Services AK

Work Type On-Site

Work Location Anchorage

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.