Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Arizona Patient Access Representative - Fulltime Float

Expired Job

First Choice Emergency Room Mesa , AZ 85205

Posted 2 months ago

Company OverviewDignity Health Arizona General Hospital: Looking for a new, different way to practice healthcare? Well look no further! At Dignity Health Arizona General Hospital we pride ourselves on our work and our ability to give each patient the time they need and deserve. Whether you join our Hospital or one of our Free-Standing Emergency Rooms, you will become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care. Dignity Health Arizona General Hospital is bringing a new level of healthcare to Arizona. Our state of the art facilities are designed with the clinical team in mind, allowing our team to focus on what is truly important the patient. Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Apply to join our team today!About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work and Fortune Magazine. For more information, please visit adpt.com.

Responsibilities

  • This is a FULL-TIME FLOAT position. The employee will be expected to float to facilities within a 10-12 mile radius of a designated facility. New facilities that open within the 10-12 mile radius will automatically be added to the float zone. Number of facilities and radius is subject to change.*

The Patient Access Representative (PAR) is the first point of contact with patients and serves one of the most important functions in our facilities. The PAR will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The PAR will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

  • Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.

  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.

  • Obtains complete and accurate demographic, insurance and financial data to complete registration.

  • Updates and maintains patient database according to established procedures.

  • Completes and balances all daily transaction paperwork .

  • Maintains an open line of communication with all team members.

  • Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

Qualifications

Education & Experience

  • High school diploma or equivalent is required; some college is preferred.

  • Minimum of two years of face to face customer service experience is required.

  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.

  • Experience providing customer service to patients and their families is preferred.

  • Experience working in an Emergency Department is preferred.

  • Experience working with patient records and charts and an understanding of insurance plans is preferred.

Skills & Attributes

  • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.

  • Must be self-driven and possess the ability to work in teams with minimal daily supervision.

  • Ability to work in a fast-paced, professional environment.

  • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Proficiency in Microsoft Office is required.

KeywordsCorporate15


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Care Specialist

Banner Health

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you. The Patient Experience Contact Center (PECC) team works hand in hand with BMG health centers utilizing Banners mission, vision, and values. Patient Access Care Specialists are the first point of contact that the patient experiences prior to their appointment. We schedule for a variety of different primary care such as Family Medicine, Internal Medicine, Pediatrics, Behavioral Health, and a few specialty providers that sit within the health centers. As a Patient Access Care Specialist, you will schedule outpatient Doctor appointments and nurse visits. You will take messages for our providers; including but not limited to referrals, medication refills, medical concerns, and test results. You will use critical thinking to determine if a patient needs to talk to a Nurse for triage for their medical condition. You may need to connect with 911 for emergency issues. It is imperative that every you engage with the tools and work flow provided for seamless scheduling and great patient care. Accurately capturing and entering demographic and insurance information will insure a pleasant experience for our patient. You will utilize your amazing customer service and empathy skills to provide a first-class experience to make that connection with every patient. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. * -- About Banner Health Corporate Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. About Banner Health Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. * -- Job Summary This position is responsible for scheduling across the organization for physicians, medical facilities and medical practices across the system by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to avoid surprises at the point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides patients with an exceptional access experience that is easy, empathetic and differentiated in the marketplace. Essential Functions * Delivers an easy, empathetic and differentiated patient experience in scheduling medical access through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities for scheduling access to services. * Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Utilizes effective thought leadership in identifying alternative schedule solutions in the event patients preference is not available. * Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining quality and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. * Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has no surprises at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. * Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly. * Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facilitys policy. * Where applicable, collects pre-payments and verifies insurance coverage to ensure no surprises and enable patient ease. Minimum Qualifications High school diploma/GED or equivalent working knowledge. Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with 1 year of experience, preferably in a leading customer service brand, healthcare or managed care. Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions / service oriented demeanor at all times. Effective ability in building customer loyalty through a willingness to care for the consumer, as well as, providing an easy experience. Demonstrated ability to utilize computer and typing skills. Excellent communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the companys customer information systems, as well as, fundamental knowledge of the organizations benefit programs, as described above. Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects. Preferred Qualifications Experience in an in-bound call center or scheduler in a practice management environment preferred. Additional related education and/or experience preferred. Banner Health Mesa AZ

Arizona Patient Access Representative - Fulltime Float

Expired Job

First Choice Emergency Room