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Arizona Patient Access Lead

Expired Job

First Choice Emergency Room Chandler , AZ 85249

Posted 3 months ago

Company OverviewDignity Health Arizona General Hospital: Looking for a new, different way to practice healthcare?

Well look no further! At Dignity Health Arizona General Hospital we pride ourselves on our work and our ability to give each patient the time they need and deserve. Whether you join our Hospital or one of our Free-Standing Emergency Rooms, you will become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care.

Dignity Health Arizona General Hospital is bringing a new level of healthcare to Arizona. Our state of the art facilities are designed with the clinical team in mind, allowing our team to focus on what is truly important the patient. Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Apply to join our team today!About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses.

For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc.

Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work and Fortune Magazine. For more information, please visit


The Patient Access Lead (PAL) is responsible for guiding and motivating the Patient Access Department within their facility. The Patient Access Lead reports directly to the Facility Administrator.

The PAL is the first point of contact with patients and serves one of the most important functions. The PAL will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The PAL will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.


Education and Experience:

  • Associate's degree or 4 years of relevant experience required.

  • Minimum of 2 years customer service experience is required.

  • 1 year of management experience preferred.

  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.

  • Experience working in an Emergency Department is preferred.

  • Experience providing customer service to patients and their families is preferred.

  • Experience working with patient records and charts is preferred.

  • Understanding of insurance plans is preferred.


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Arizona Patient Access Lead

Expired Job

First Choice Emergency Room