Area/Department Supervisor MI - Traverse City Market

Kohl's Traverse City , MI 49685

Posted 4 days ago

JOB SUMMARY (Future Opportunities) Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl's Customers.

JOB ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience

  • Serves as leader on duty to ensure a positive and compelling customer experience

  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

  • Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving

Additional responsibilities based on specific supervisor role:

Sales Supervisor:

  • Trains Associates on selling floor operation and best practices

  • Executes department and fitting room recover and replenishment

  • Identifies merchandising opportunities to increase sales while improving operations

  • Ensures team merchandise fixtures and maintains non-promotional signs

Service Supervisor:

  • Trains associates to maximize performance and customer experience

  • Oversees daily functions of the Cash office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

  • Maintains organization of the registers and service desk areas

  • Supervises and assists in accurate and efficient processing of customers' requests and transactions

Stockroom Operations Supervisor:

  • Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions

  • Advocates and executes Kohl's best practices including continuous flow, ad set, and merchandise presentation

  • Ensures merchandise is prepped for merchandising process and sales floor is customer ready

  • Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment

QUALIFICATIONS

REQUIRED

  • Effective verbal and written communication skills

  • Basic math and reading skills, legible handwriting, and attention to detail

  • Basic computer skills

  • Ability to work as part of a team and interact effectively with others

  • Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

  • Prior experience in sales, customer service, or other work with the public

  • Prior experience working with a team


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Area/Department Supervisor MI - Traverse City Market

Kohl's