Area Support Coordinator - San Diego CA

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Job Description:

SUMMARY:

The primary function of the Area Support Coordinator is to provide superior customer service to prospects inquiring about The UPS Store franchise opportunity. Located in San Diego, CA

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but is not limited to the following:

Manage high-volume of inbound and outbound calls to franchise sales leads and applicants.

• Act as initial contact for franchise sales inquiries.

• Maintain accurate database records and call logs.

Assist department in providing high-level support as needed.

• Become familiar with companywide programs and procedures to ensure calls and issues are routed to the correct department.

EDUCATION AND/OR EXPERIENCE:

• High school degree or equivalent

• 1-3 years of demonstrated customer service or sales.

• Proficiency in problem-solving

• Ability to multitask and manage time in a fast-paced dynamic environment.

• Proficiency with MS Office Suite (i.e. Word, Excel, PowerPoint and Outlook)

• Must be able to work as part of a team.

• Excellent verbal and written communication skills in the English language.

DESIRED EDUCATION AND EXPERIENCE

• A college degree in Business Administration, Communication, Marketing, or related field.

• Expertise in conflict resolution

• Knowledge of franchising

DESIRED EDUCATION AND EXPERIENCE

• A college degree in Business Administration, Communication, Marketing, or related field.

• Expertise in conflict resolution

• Knowledge of franchising

Annual Salary - $45,760.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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