Area Supervisor

Ross Stores, Inc Palmdale , CA 93551

Posted 2 months ago

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

  • Maintaining Safe and Secure Environments

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.

  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

  • Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.

  • Removes clutter and ensures safe, clear egress to emergency exits.

  • Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.

  • Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

  • Customer Service

  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Personal and Store Brand

  • Represents and supports the Company brand at all times.

  • Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.

  • Keeps all areas of the Store clean, well-maintained, and merchandised to standard.

  • Responsible for daily trash removal.

  • General Merchandising

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Responsible for receiving merchandise truck when needed.

  • Processes all merchandise with a sense of urgency.

  • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).

  • Responsible for cleanliness and organization of all Stockrooms.

  • Helps deliver and place merchandise on sales floor when all merchandise is processed.

  • Responsible for ensuring any back-stock is secured and processed to Company policy.

  • Responsible for merchandising of department including the back stock.

  • Responsible for the reduction of loss due to damage.

  • Ensures compliance to the monthly presentation guidelines in assigned area.

  • Responsible for floor moves and signing including promotional signing as needed.

  • Responsible for re-wraps as needed.

  • Loss Prevention

  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.

  • Safeguards confidential information, cash and credit card information and merchandise.

  • Ensures Public View Monitor (PVM) system is maintained properly.

  • Conducts "Code 50" package inspections.

  • Front End Supervision and Operations

  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Front End Supervision and Operations.

  • Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.

  • Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.

  • Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.

  • Controls Retail Associates' break schedule for backups, lunches and breaks.

  • Ensures all equipment is working properly.

  • Maintains proper supplies and recovery for the Front End area.

  • Ensures go backs are expedited, properly scanned, security tagged and ticketed.

  • Teaches all Associates the "Scan and Bag" best practice.

  • Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

  • Fitting Rooms

  • Responsible for the maintenance and cleanliness of the Fitting Rooms.

  • Ensures all Fitting Room garment tags are audited and accounted for to Company policy.

  • Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

  • Administrative Duties as Assigned by Store Manager

  • Ensures Cash pulls and bank deposits are conducted to Company policy.

  • Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

  • Other duties as assigned by Store Manager.

COMPETENCIES:

  • Customer Focus

  • Drive for Results

  • Conflict Management

  • Managing & Measuring Work

  • Communication

  • Listening

  • Composure

  • Action Oriented

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Excellent verbal communication skills.

  • Fluency in English.

  • Prior Customer Service and supervisory experience preferred.

  • Familiarity with point-of-sale equipment and applications.

  • Ability to perform basic mathematical calculations commonly used in retail environments.

  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

  • Ability to use all Store equipment, including PDTs, registers and PC as required.

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.

  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

  • Ability to occasionally push, pull and lift more than 25 lbs.

  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

  • Certain assignments may require other qualifications and skills.

  • Associates who work Stockroom shifts - ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

'135902


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor Store 08823 10Th & HWY 14

Starbucks

Posted Yesterday

VIEW JOBS 9/24/2018 12:00:00 AM 2018-12-23T00:00 Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. * Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. * Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. * Utilizes operational tools to achieve operational excellence during the shift. * Maintains regular and punctual attendance Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Starbucks Palmdale CA

Area Supervisor

Ross Stores, Inc