Area Supervisor

Ross Stores, Inc Victorville , CA 92392

Posted 2 months ago

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

  • Maintaining Safe and Secure Environments

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.

  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

  • Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.

  • Removes clutter and ensures safe, clear egress to emergency exits.

  • Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.

  • Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

  • Customer Service

  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Personal and Store Brand

  • Represents and supports the Company brand at all times.

  • Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.

  • Keeps all areas of the Store clean, well-maintained, and merchandised to standard.

  • Responsible for daily trash removal.

  • General Merchandising

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Responsible for receiving merchandise truck when needed.

  • Processes all merchandise with a sense of urgency.

  • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).

  • Responsible for cleanliness and organization of all Stockrooms.

  • Helps deliver and place merchandise on sales floor when all merchandise is processed.

  • Responsible for ensuring any back-stock is secured and processed to Company policy.

  • Responsible for merchandising of department including the back stock.

  • Responsible for the reduction of loss due to damage.

  • Ensures compliance to the monthly presentation guidelines in assigned area.

  • Responsible for floor moves and signing including promotional signing as needed.

  • Responsible for re-wraps as needed.

  • Loss Prevention

  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.

  • Safeguards confidential information, cash and credit card information and merchandise.

  • Ensures Public View Monitor (PVM) system is maintained properly.

  • Conducts "Code 50" package inspections.

  • Front End Supervision and Operations

  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Front End Supervision and Operations.

  • Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.

  • Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.

  • Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.

  • Controls Retail Associates' break schedule for backups, lunches and breaks.

  • Ensures all equipment is working properly.

  • Maintains proper supplies and recovery for the Front End area.

  • Ensures go backs are expedited, properly scanned, security tagged and ticketed.

  • Teaches all Associates the "Scan and Bag" best practice.

  • Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

  • Fitting Rooms

  • Responsible for the maintenance and cleanliness of the Fitting Rooms.

  • Ensures all Fitting Room garment tags are audited and accounted for to Company policy.

  • Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

  • Administrative Duties as Assigned by Store Manager

  • Ensures Cash pulls and bank deposits are conducted to Company policy.

  • Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

  • Other duties as assigned by Store Manager.

COMPETENCIES:

  • Customer Focus

  • Drive for Results

  • Conflict Management

  • Managing & Measuring Work

  • Communication

  • Listening

  • Composure

  • Action Oriented

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Excellent verbal communication skills.

  • Fluency in English.

  • Prior Customer Service and supervisory experience preferred.

  • Familiarity with point-of-sale equipment and applications.

  • Ability to perform basic mathematical calculations commonly used in retail environments.

  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

  • Ability to use all Store equipment, including PDTs, registers and PC as required.

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.

  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

  • Ability to occasionally push, pull and lift more than 25 lbs.

  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

  • Certain assignments may require other qualifications and skills.

  • Associates who work Stockroom shifts - ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

'136099


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vans PT Stock Supervisor (Victorville 071 Victorville CA)

VF Corporation

Posted 5 days ago

VIEW JOBS 9/15/2018 12:00:00 AM 2018-12-14T00:00 Job Description Vans: Be a Part of the Original "It was never about waving the brand like a flag, it was always about the people" – Paul Van Doren Vans is the original action sports footwear company rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through Vans' four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business. At Vans our culture sets us apart and it influences everything we do. Everything we do supports creativity and we are driven by our five values. We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and Fun. And most of all, we are a family. Vans is a subsidiary of VF, the world's largest apparel and footwear company comprised of over 30 brands. We are the leading drivers of retail as our global footwear, apparel and accessory brand is available in 170 countries worldwide. As we continue to expand, we take great measures in developing and growing our people. Vans is founded on a culture of learning. We take great pride in our ability to facilitate learning opportunities to our field leaders and store employees through a blend of on-the-job training, workshops and self-paced online learning. Each employee is empowered to take ownership of their development, and encouraged to take advantage of the tools that make the most impact on their personal growth and the growth of the business. By joining the Vans family, you will be immersed into an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do. Stockroom Supervisor: Become the Newest Member of the Vans Family As the Stockroom Supervisor, you will support the Store Manager with the execution of the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. You are a key and important member of the store leadership team who oversees and supervises shipment deliveries and maintains replenishment of stock levels on the sales floor. Your efforts will result in amazing organization, a store appearance that exceeds company standards, and you are willing to perform maintenance duties as needed. Additionally, you may assist with display preparation, and maintain policies and procedures for various retail operations tasks. As a member of the leadership team,you may assume responsibility for the store in the absence of another manager which includes some opening and closing duties as determined by the needs of the business. Most importantly, you will embody the Van Doren Spirit and will be a passionate and fun leader who meets the needs of our loyal customers. How You Will Make a Difference: * Sales and Supervision: Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager. * Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience. * Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success. * Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence. * Visual Merchandising: Ensures the visual merchandising standards for the store are maintained. * Human Resource Management: Under the direction of the Store Manager, assists in supervising and coaching a high-performing team of customer focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Supports the Open Door Policy. * Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately. * Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans. Skills for Success: Educational/ Position Requirements: * Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience * 1+ year(s) in a fast paced retail environment * Ability to coach and motivate a team to exceed sales and profit results * Ability to meet business goals by driving results through store team * Regularly interacts with the public in an often crowded and noisy interactive store environment Special Physical and/or Mental Requirements: * Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.) * Standing required for entire work shift * Bend, lift, open, and move product up to 50 pounds as needed * Travel (less than 10% of time) Core Competencies: Leadership * Coaching and Developing Others * Empowerment Business * Customer Focus Interpersonal * Communication Personal Attributes * Driving for Results * Adaptability VF Corporation Victorville CA

Area Supervisor

Ross Stores, Inc