The Above Restaurant Leader (ARL) provides overall leadership and accountability for approximately 10 corporate owned Long John Silver's restaurants. The ARL works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual operating plan established for the area.
The successful ARL is able to
Identify key business issues within individual restaurants affecting performance; and influence decisions, align resources, take immediate action and hold others accountable to commitments; and
Drive outstanding reliability, product quality and financial performance for individual restaurants within a corporate organization to drive consistent same store sales and transaction growth, $1.5MM, AUVs and 15% restaurant margins.
The ARL accomplishes these objectives by actively engaging in the support, coaching and direction of RGM and other crew members as needed on a day to day basis. Focal points include:
Establishing and reviewing store specific performance targets in guest satisfaction.
Improving sales and customer satisfaction.
Maintaining company standards in food safety, product and facility specifications.
Allocating limited budgets to meet highest priority needs.
Reinforcing new products and initiatives.
Selecting, training, developing and motivating RGM and crew members.
Evaluating for compliance around national brand promotions.
Visiting restaurants frequently.
The ARL may directly perform hands-on operational work as necessary to train new RGM and crew.
5 7 years' experience as a proven Area Supervisor in QSR
Relationship management; ability to successfully influence and build trust with varying styles and personalities
Strategic approach to driving reliability, superior operations and financial performance
Understanding of restaurant operations
Proven ability to drive results through influence and shoulder to shoulder coaching around success routines and brand standards
Long John Silvers