Area Operations Manager

Revolution Foods New York City , NY 10008

Posted 4 months ago

The Area Operations Manager (AOM) will be a member of the management team and will work as a part of a dynamic, socially minded entrepreneurial team. This individual will play a critical role in managing and ensuring execution of initiatives at the school level and managing the financial impact of these decisions.

This position will serve as a liaison between the internal operations team and the external school-facing team and will provide high-level customer service to our largest accounts with a focus on long-term retention. The AOM will manage the school ordering process including order analysis and waste management and manage all customer service issues that arise. This person will interact with the Programs & Services Manager in the context of maintaining a superior experience for our school partners and so will combine big picture analytics with day to day communications. This person will report to the General Manager and manage a small team him/herself. The AOM will work an average of 50 hours per week. This position will be located around the FiDi and Brooklyn areas.

Requirements

Duties and Responsibilities:

School Partnership and Business Development

  • Consistent communication with school leaders, school service staff, school partnership teams and culinary center personnel about all issues relating to school operations

  • Prepare periodic presentations to school management on participation, trends and reporting progress

  • Effectively communicate to Management any issues or concerns that may affect customer satisfaction, food safety or quality Operations

  • Ensure food quality standards by showing a commitment to quality from retherm to presentation of the final product

  • Prepare accurate monthly invoice for Revolution Foods' controller to submit to schools

  • Maintain a food safe environment, complying with State, Federal and Revolution Foods food safety policies while training and enforcing the use of all safety forms and HACCP procedures

  • Maintain consistency in following meal/menu Meal Assembly Cards, ingredient knowledge & food quality & presentation standards. External Ordering and Waste Management

  • Manage the orders for each school, ensuring the highest student satisfaction and most stringent compliance regulations

  • Work closely with the Culinary Manager to manage inventory and shift meal orders as appropriate

  • Manage internal processes related to daily waste reports to insure correct data is captured in a timely way and input into Applecore and other systems, as appropriate

  • Monitor and maintain order counts to minimize external waste, working closely with operations team to insure

Qualities and Qualifications

  • Experience in the K-12 Food Service system highly desired

  • Commitment to the Revolution Foods mission that all children will have access to nutritious, tasty food to support the development of healthy minds and bodies

  • Entrepreneurial minded, coupled with an energetic and positive spirit, flexibility, a sense of humor, and a willingness to jump into any role at a moment's notice

  • A positive attitude and ability to motivate, inspire and positively communicate goals and objectives to our global network of team members

  • A "big picture" thinker who can also manage small details accurately and brings solid analytical and creative problem-solving skills

  • Outstanding attention to detail, organizational skills and ability to manage multiple tasks/deadlines

  • Advanced computer and math skills, including Excel and Power Point

  • Ability to work independently, strong analytical and problem-solving skills

  • Demonstrated success in project management and cross functional roles/projects

  • Bilingual a plus

  • ServSafe certification mandatory

Apply On-lineSend This Job to a Friend

An Equal Opportunity Employer

Copyright Ultimate Software


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Operations Manager

Highgate Hotels

Posted 2 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Employment StatusFull-TimeOverview The Senior Operations Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. * Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. * Maintain and control all housekeeping equipment. * Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Conduct monthly guest supplies and cleaning supplies inventories. * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Manage vendor contracts (i.e. dry cleaners, window washers, etc.). * Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. * Inspect all VIP rooms prior to arrival. * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Conduct monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security by correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Conduct pre-shift meetings for room attendants and housemen. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. * Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. * Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Manage and organize large turn days (including group check-ins or check-outs). * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Guest Services. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Housekeeping Department on their role in contributing to Medallia Scores. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. Qualifications * At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. * Supervisory experience required. * Must be profecient with MS Word and MS Excel. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management. Highgate Hotels New York City NY

Area Operations Manager

Revolution Foods