Area Manager - Training

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for assisting the Manager of Training & QA with the implementation and execution of training materials across all complex locations as required. The qualified candidate will work closely with our dedicated training team to develop, maintain, and administer relevant and consistent safety training/curriculum to employees across the complex.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Monitor employee work and provide on the spot training, coaching, leadership, and instruction to F&B team members and supervisors. Collaborate with the Manager of Training & QA to develop, implement, and teach new training initiatives.*

• Create training materials, including presentations, visual aids, and in-stand resources, to communicate and ensure accurate and consistent information is accessible and adheres to food code and OSHA safety regulations as well as company policies and procedures.*

• Identify ways in which learning and development experiences can be established or enhanced for team members, including facilitating onboarding, new hire orientation, food handler and alcohol service training, in-person/on demand training, specialty brand training, seasonal, volunteer, and leadership development, etc. A vital part of this process is executing hands-on training within the operations.*

• Supervise training team coordinators and interns to schedule, maintain, and administer relevant and consistent F&B training. Assist with recordkeeping and organization of required documentation, and follow up with employees as needed.*

• Collaborate and connect with other departments across the organization representing the F&B team. Provide leadership by generating excitement and engagement, modeling proper attitude and behavior to team members consistently, and demonstrating commitment to company objectives.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 2 years of related experience.

• Industry Experience

• Food & Beverage, Human Resources

• Minimum of 1 year supervisory experience.

• Bachelor's degree

• Human Resources, Hospitality Management, Education/Training & Development

• Relevant work experience can be substituted for education

• 4 years

• Must be able to pass an alcohol service class (RAMP training and certification will be provided post-employment). Must be ServSafe certified or able to pass ServSafe Manager and ServSafe Allergen and obtain proctor certification status (training and certifications will be provided post-employment).

Knowledge, Skills, and Abilities:

• Strong communication skills, both written and verbal.

• Skilled in the use of Microsoft Office applications, including Excel and Word.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (50ft maximum height)

• Lifting Occasional (<33%) (25 lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Occasional (<33%)

• Walking Frequent (34-66%)

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

• The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

• The position is subject to both environmental conditions. Activities occur inside and outside.

• The position is subject to outside environmental conditions. No effective protection from the weather.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer