Area Manager Operation Management Support, Amer North

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more 125 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

Area Manager, Operation Management Support, AMER North

We are looking for an Area Manager, Operation Management Support to join our Operations Management team in Energy Services.

What will you be doing

As an Area Manager, Operation Management Support, you will manage the day-to-day operations support to existing and new agreement customers. This support ranges from solving mechanical or electrical technical issues, assisting our customers by providing remote operational support to securing cybersecurity resilience. You'll be leading a small but growing team of professionals and you'll set out the strategy for the department. You'll be working closely with the operational teams in AMER North.

The ideal candidate has a Bachelor's Degree or higher in Business Administration or Engineering, along with at least 5 years of relevant experience in a similar position.

As an Area Manager, Operation Management Support, you will focus on these responsibilities:

• Lead and manage agreement and non-agreement customers activities and assigned team in the responsibility area in order to ensure customer satisfaction and to reach set quality, financial, cost and time targets.

• Help our customers succeed in their business by creating value.

• Lead your direct team and secure employee satisfaction.

• Experience with NERC/FERC reliability standards and ensure NERC CIP requirements are adhered to when performing work.

• Support customers and internal stakeholders with engine installations by providing operational support.

• Solve technical issues for customers in a timely manner.

• Ensure, monitor and improve agreement installations operations and maintenance by use of new data technologies and remote technologies.

• Work in accordance with global and local cyber security guidelines.

• Ensure right competences and resources to secure Operations Management services delivery.

• Ensure performance indicators are met.

To be successful in this role, we expect you to have:

• Customer Service Driven

• Problem Solving Mindset

• Great Communication Skills

• Collaborative

• Ability to travel up to 20%

Last application date: 26/07/2024

Location: Houston

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

Successful applicant must be authorized to work in the USA without sponsorship.

We look forward to hearing from you. Qualified candidates must apply online: