Area Manager Of Product Support (3780-046)

Brandt Industries Bloomington , IL 61701

Posted 2 months ago

Brandt Agricultural Products is currently seeking an Area Manager of Product Support for our North East US region (based in Bloomington City).

Duties & Responsibilities:

  • Dealer Development - work with Dealers Service and Parts personnel to improve their experience with Brandt

  • Work with Dealers to ensure appropriate parts inventories are on hand to achieve over-the-counter parts fill metrics, especially during planting and harvesting seasons

  • Inspect warrantable parts held at the dealership branches to confirm failure mode to verify claim

  • Co-ordinate dealer service training

  • Act as a liaison between Dealer, Customer, and company to ensure a seamless relationship

  • Work with Dealers to resolve service issues that may arise on Brandt products

  • Make recommendations and work with Platform leads and Quality/Operations on resolution

  • Continue to investigate field issues until resolution is found

  • Monitor customer/dealer satisfaction upon resolution

  • Travel requirement up to 70% on an as needed basis

  • Assist the Service team in development of training materials.

Required Experience

  • Engineering, Marketing, Ag Science, or Business University Degree

  • Farm background or experience with Agriculture Equipment

  • Analytical and Problem solving skill set

  • Valid driver's license

  • Strong leadership qualities

  • High level of customer focus

  • Excellent communications and organizational skills

  • Must be able to obtain or have a valid passport and be able to travel internationally

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Area Manager Of Product Support (3780-046)

Brandt Industries