Area Manager

Dent Wizard Little Rock , AR 72215

Posted 6 months ago

Reporting to a District or Market Manager, the Area Manager position is responsible for growing revenue, maximizing asset utilization, developing a high performing team and managing administrative tasks in his/her assigned territory. Primary duties include leading and managing assigned technicians, building customer relationships and delivering superior customer service defined as exceptional quality, timely service and proactive issue resolution.

Customer Service & Support

  • Walk lots to inspect repair quality and sell DW services to maximize all opportunities daily.

  • Meet with key customer decision makers daily/weekly to discuss service frequency, repair quality, cycle time performance, and other issues that drive customer satisfaction.

  • Seek out new business opportunities by effectively building relationships and trust as a valued partner.

  • Address any customer issues or concerns promptly, communicate resolution plan and provide regular updates until issue is resolved.

  • Lead and own new FLF/RLE launches to ensure smooth transition, to implement a seamless vehicle flow and address and eliminate any challenges throughout the start-up process.

  • Conduct monthly/quarterly business reviews with customer to ensure alignment on service, quality and timeliness as well as discuss opportunities and challenges.

Team Leadership & Management

  • Work with your technicians daily to provide support, leadership and training plus build personal relationships.

  • Provide team the information, tools and supplies they need to effectively perform repairs and maximize productivity.

  • Proactively identify and resolve opportunities to improve employee performance.

  • Ensure Technicians receive proper technical training and support to develop their skills.

  • Hold technicians accountable to meet/exceed DW standards, ethics, and performance criteria.

  • Work with DM/ROD/RVP to implement staffing levels required to handle current and new business opportunities

  • Hire and on-board new employees to set them up for success by investing time with them and educating them on DW's performance expectations, processes and policies.

  • Hold regular team meetings, formal and informal, to inform, educate, train and build morale.

  • Conduct informal and formal performance reviews to ensure employees are aware of their strengths, opportunities for improvement and develop plans to improve their performance and productivity.

  • Promote the Company its values and value. Communicate exceeded goals, budgets and shortcomings in a monthly formal meeting. Meetings are to be set in advance, mandatory and prepared for adding value and education to any assigned employee.


  • Manage compliance to company policies including all pertinent employment, safety, environmental laws and requirements in a timely manner to ensure a workplace that safeguards the rights and physical well-being of every employee.

  • Manage and schedule all key processes to ensure technicians:

  • Invoice properly and timely

  • Fulfill F&I claims timely and professionally

  • Complete ITR assignments timely

  • Conduct tool, equipment and supply orders and inventory as required

  • Properly maintain company vehicles and submit all required documentation

  • Complete timesheets daily/weekly

  • Manage all equipment and supplies to keep sufficient stock while minimizing waste/loss.

  • Respond and address to any Home Office request for information to address Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.

  • Manage daily tech call-in process and review monthly CBH reports to ensure customers are being serviced and techs are meeting/exceeding production goals

  • Be a learner. Invest in your human capital using DW resources to improve your sales, leadership, time management, etc. skills.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
ADE Area Project Manager

State Of Arkansas

Posted 3 days ago

VIEW JOBS 10/14/2019 12:00:00 AM 2020-01-12T00:00 The Arkansas Department of Education (ADE) Area Project Manager is responsible for acting as the planning coordinator in the assessment and development of master plans for the Division of Public School Academic Facilities and Transportation (DPSAFT) for public schools within an assigned region of the state. This position is governed by state and federal laws and agency policy. Typical Functions Coordinates communications and is the point of contact between the Associate Architect, Construction Manager, and school district on all matters relating to the facilities master plan. Assists in managing outside consultants for assigned projects, including elementary, middle, and secondary schools. Reviews contracts, architectural, structural, mechanical, life cycle cost, and general construction portions of design specifications and plans for conformance to Division standards. Assists management with the development and/or review of statewide programs, master plans, and policies for DPSAFT. Coordinates with other staff members to ensure continuous follow-through on school districts' project to support the master plan. Represents the DPSAFT at public meetings. Executes statewide programs, master plans, and policies for the DPSAFT. Performs other duties as assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of construction and architectural principles. Knowledge of school site planning and school space planning. Knowledge of program development, management, and evaluation techniques. Knowledge of program planning techniques. Ability to analyze data and prepare analytical and narrative reports. Ability to develop, review, and monitor educational programs. Minimum Education and/or Experience The formal education equivalent of a bachelor's degree in engineering, architecture, construction management, or a related field; plus five years of experience in planning, design, construction, maintenance, or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Preferred Qualifications DUTIES: This position will act as the facilities advisor/manager for K-12 public schools in the areas of master planning, facilities issues consultation, construction approval, review of construction documents and maintenance and operations documentation. Duties and Responsibilities: The Area Project Manager is the Divisions primary source of contact with public school district representatives, architects, facilities consultants, and district facilities directors and coordinates the Divisions role in the planning, construction, and maintenance of public school facilities. This position is responsible for coordinating project flow with other Division staff to ensure continuity of projects in support of the districts master plan and facility program. Assist in the preparation or review of documents regarding the design of school facilities, the replacement of existing building systems within existing structures, related cost evaluations, and maintenance documentation history. The Area Project Manager will represent the Division at public meetings, execute statewide programs, master plans and policies, and maintain documentation and records of all encounters with public school districts and their representatives. PREFERRED QUALIFICATIONS: Applicant must have knowledge of planning, construction, and maintenance of facilities. Must be willing to travel throughout the state and must have working skills and be proficient in commonly used computerized office programs. Applicant should have the formal education equivalent of a bachelors degree in architecture, engineering, planning, construction management, facilities management or a related field plus experience in one of those capacities with two years in a supervisory or leadership role; or sufficient overall experience in a related field. Certificates, Licenses, Registrations Agency Specific Information Only completed applications with work history is accepted. The work history section of the application must be complete. We do not accept resumes in lieu of completing this section. State Of Arkansas Little Rock AR

Area Manager

Dent Wizard