Area Manager

Charter Spectrum Cuyahoga Falls , OH 44221

Posted 2 months ago

JOB SUMMARY

Responsible for building, owning and driving a sales and retention culture across the Spectrum Stores within a key metro market, parts of a key metro market or large dispersed geographical area. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale and retention of Spectrum product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES

  • Leads multiple teams of Store Managers, motivating and engaging them to meet and exceed their sales goals, while delivering a clean, organized and fully operational retail experience for all customers and employees.

  • Ensures sales managers and their teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objectives and save/upgrade customers.

  • Plans, organizes, staffs and directs multiple Spectrum stores.

  • Ensures their stores meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at all store locations within their span of control.

  • Ensures the successful rollout of new product and merchandising launches by their management teams.

  • Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of the teams within their span of control and lead change efforts as needed.

  • Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

  • Manages crisis situations and escalates to leadership as necessary.

  • Ensures management teams have subject matter expertise on all store functions, including the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

  • Consistently meets or exceeds operational and expense management standards within their scope of responsibility, while minimizing or eliminating losses to the company.

  • Maintains established departmental performance standards, including FCC and franchise performance standards.

  • Builds employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.

  • Establishes check and balances with store management to maintain appropriate levels of staffing at all stores within their markets.

  • Coaches, mentors and motivates store management to feel empowered to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings.

  • Creates an environment of continuous learning, role playing and development where management and employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.

  • Maintains strong working relationships with leadership, the operations team and peers, working as a team to build a culture of success.

  • Ensures their markets are compliant with Spectrum cash management policy, work order controls and requires completion of timely audits in their stores.

  • Ensures all store employees within span of control are trained and managing strict enforcement of all company policies and procedures, including active participation in Charter's EEO program.

  • Evaluates and analyzes the impact of business events on their Spectrum Stores activity, responds accordingly and provides leadership with frequent updates on key events.

  • Assists with Director Functions and responsibilities and performs other duties as requested by leadership.

REQUIRED QUALIFICATIONS

  • Ability to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straight-forward and professional manner

  • Background as a Director, District Manager or Store Manager in a destination shopping environment

  • Proven ability to build a strong sales culture and high-performing teams, while demonstrating strong customer orientation

  • Launched or managed multiple locations in their career

  • Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills

  • A proven ability to lead others and motivate them to succeed in a goal and incentive based work environment

  • Solid experience in launching and managing multiple projects simultaneously and providing status updates on their success

  • History of identifying trends and risk and effectively communicating those to their leaders, then working to develop response plans

  • Proven ability to handle change management

  • High comfort level with personal technology, such as mobile devices and personal video platforms

  • Knowledge and ability to use computer and software applications

Education

Bachelor's Degree or equivalent work experience

PREFERRED QUALIFICATIONS

  • Strong analytical, statistical, quantitative and deduction skills and the ability to make qualitative judgments

  • Experience in implementing sales training and employee development programs

  • Knowledge of process and procedure design and documentation

RELATED WORK EXPERIENCE

  • Sales Leadership experience: 4-7 yrs.

  • Telecommunications/wireless leadership experience: 2-4 yrs.

  • Sales experience: 7+ yrs.

  • Customer Service experience: 7+ yrs.

WORKING CONDITIONS

  • Retail environment

  • Exposure to moderate noise level

  • Travel to multiple locations to oversee and monitor day-to-day operations

  • Professional attire and appearance

  • Valid driver's license and ability to meet Charter's motor vehicle requirements

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to "virtually" meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Marketing SRL511 Apply NowApply Later

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Management Cleveland East And Surrounding Area

Gamestop Corp.

Posted 2 months ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Job Snapshot * Location: 396 Howe Avenue Cuyahoga Falls, OH * Job Type: GameStop Retail Management * Experience: Not Specified * Date Posted: 11/17/2020 Job Description Store Manager - directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest's expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. PLEASE NOTE: Your application for this position includes all locations within the district. Job Requirements Qualified Store Manager candidates will possess the following: * Must be at least 18 years of age and present state-required proof of age documents * Must be able to provide genuine and friendly assistance to every guest during every visit * High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred * Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred * Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders * Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%) * Must be able to work a minimum of 44 hours per week Gamestop Corp. Cuyahoga Falls OH

Area Manager

Charter Spectrum