Home Depot East Syracuse , NY 13057
Posted 6 days ago
Position Purpose:
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards. Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward. At the end of the install process the AIS will ensure all open items are completed to the customer's satisfaction.
Key Responsibilities:
Direct Manager/Direct Reports:
This position typically reports to District Installation Manager
This position has 0 Direct Reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must pass pre-employment test if applicable
Preferred Qualifications:
Construction/home improvement industry experience.
Prior experience managing residential home improvement install projects.
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Business Insights
Collaborates
Communicates Effectively
Customer Focus
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Home Depot