Area Field Service Mgr II

Ericsson Piscataway , NJ 08854

Posted 2 weeks ago

Date: Mar 8, 2019

Are you a motivated leader who enjoys mentoring employees to success? Do you possess extensive experience leading large scale telecommunications projects? Are you an authority at budgeting, forecasting cost, allocating work, setting employee schedules and approving employee timesheets? Would you accept the challenge of working in multi-discipline environment?

The position manages between 15 and 40 Technicians across all disciplines dispersed geographically within the specified operational area. This includes Multiple Network Customer oversight of maintenance activities, service deployment, disaster recovery, adherence to corporate policies and procedures, goal setting, performance management, corrective and other personnel actions.

This position is responsible for achievement of short and long-term company objectives within the specified operational area, focused on attaining or exceeding operational performance objectives, Service Delivery and financial efficiency.

This position is responsible for compliance with all local, state and federal statutes regarding workforce and workplace health and safety, financial transparency and accountability, environmental stewardship and fair labor practices.

This position must develop and lead a highly skilled technical work force and ensure the readiness of that workforce to adapt quickly to the changing needs of the business. This includes compliance with training and certification requirements.

This position is responsible for developing constructive, collaborative working relationships with internal organizations and customers, including comprehension and compliance with operational, delivery processes and procedures.

This position is responsible to assure that his/her workgroups are at a constant state of readiness to respond to emergencies and disaster situations. This position is also required to be prepared to lead disaster recovery efforts with particular focus on compliance with corporate, federal and state emergency policies and procedures.

You have:

  • Current or previous experience in telecommunications operations management, specifically in field, transmission or switch operational disciplines, with emphasis on systems integration, maintenance, civil construction, projects, manpower scheduling and daily operations

  • Must possess strong leadership skills, with the ability to effectively lead a diverse technical work force

  • College degree or related work experience totaling 14+ years post high school experience

  • Geographic location: within East Region (RVP will define what is reasonable)

  • Proven ability to exercise flexibility and resourcefulness in challenging situations

  • Excellent English oral and written communication skills

  • Valid driver's license

You also have:

  • Significant operational experience within Ericsson's RNAM Field Services organization

  • In-depth familiarity with field operations processes and procedures

  • In-depth knowledge of advanced telecommunication networks

  • Emergency response and restoration processes and procedures

  • Safety and Security processes and procedures

  • Project management experience

  • Experience in the Telecommunication Industry with deep understanding of Cellular Tower Maintenance and Construction

  • Ability to Coach, Guide and conduct Employee Performance Reviews

  • The strong social skills needed to deal effectively and collaborate with internal and external customers

  • The ambition for monitoring customer happiness through periodic evaluation and delivery of all customer contracted services

  • A high level of computer proficiency, including a working knowledge of Microsoft Office suite

You will have:

  • The opportunity to achieve short and long-term company objectives

  • You'll lead and motivate cross-functional projects using advanced data modeling and analysis techniques to guide strategic decisions and uncover optimization opportunities

  • Work with Intake Teams to ensure LOE for Project work is properly scoped for Execution, Financial Success and Customer Satisfaction

  • You get to develop and lead a highly skilled technical work force and ensure the readiness of that workforce to adapt quickly to the changing needs of the business

  • You will develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.

  • You get the opportunity to communicate results and business impacts of insight initiatives to stakeholders within and outside of the company

You will also

  • Manage Schedules, Resource Availability, Head Count Allocations & Forecasting

  • Review / Approve SAP Agency Handler Time Reporting

  • Review / Approve Travel / P-Card Expense Reporting

  • Oversee Application Tools: Work Force Management / EAMS Ticketing Systems / ERISITE / ERIOPs / My FSO Workplace

  • On Call Support Managed Services Escalations

  • Attend Project Planning Calls, Operations Calls, Host Staff Meetings etc.

  • ARP Contractor Management Interview, Hire, Train

  • Monitor / Manage FTE Training Development, Certification Compliance

  • Review SOW / MOP / LOE for Awarded Project Work

  • Manage Financials, Utilization, Efficiency of Business & Personnel

  • Manage Safety Compliance, Fleet, Assets, Test Accounts, IT etc.

  • Review Financial / Performance Reporting & Compliance Statistics

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson's legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit

Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) || || Piscataway || Consulting&SysInt

Req ID: 265328

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Area Field Service Mgr II