Area Credit & Collections Supervisor in Houston, TX
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation's 2018 Corporate Equality Index.
With direction from the accounting leadership team, this role supervises a credit and collections staff to ensure the appropriate evaluation of credit risks and the effective follow up on and collection of delinquent accounts as well as all related activities.
Knowledge, Skills & Abilities
Good MS Excel skills at least at an intermediate level.
Ability to communicate professionally with internal and external stakeholders to accomplish goals in an effective manner.
Must be able to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
A good knowledge and understanding of accounting principles is required.
A thorough knowledge and understanding of credit and collections industry best practices and procedures as well as regulatory compliance that governs credit and collections practices.
The ability to identify and implement processes and standards to meet performance targets.
The ability to effectively manage multiple tasks and meet deadlines.
The ability to complete projects and assignments with minimal direction.
Strong organizational skills and ability to work in high-volume, fast-paced environment.
The ability to work effectively, cooperatively and efficiently in a team environment is necessary.
The ability to accomplish goals and objectives through others is essential.
Good math aptitude and the ability to work accurately with numbers are essential.
The ability to maintain the confidence of sensitive and personal information is required.
Regularly supervises staff including responsibility for hiring, training, mentoring, developing, scheduling, managing performance and other related issues. Reviews work performed to ensure all cash, credit, and collection procedures are being followed.
Involved in the interviewing, hiring, training, evaluation and development of credit and collections personnel.
Ensures that the credit and collections staff follows standard operating procedures in a systematic manner, taking the appropriate action when performance does not meet targets and objectives.
Develops benchmark reporting to track and report effectiveness of collection program and performance of staff. Takes action as appropriate to strengthen and/or redirect collection activities when performance does not meet targets.
In accordance with Company credit processes and procedures, assesses the risk of offering credit to new and existing customers within granted authorization limits. This includes identifying customers who exceed credit limits and resolving matters in accordance with standard operating procedures while utilizing independent discretion and judgment as to matters of significance.
Develops local processes, procedures and policies to ensure compliance with region and corporate policies.
May supervise the allocation of payments to open obligations on customer accounts.
Acts as a resource for others in the approach, research and resolution of complex and/or escalated questions and discrepancies.
Identifies customer bankruptcies and files claims to protect the Company's interest in accordance with defined processes and procedures.
Acts as a resource for other functions including billing, customer service and operations to answer credit and collections questions and provide training and support on credit and collections issues. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate.
Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross functional approach to issue resolution (Issue Resolution Path).
Performs other duties as assigned or apparent. The statements herein are intended to describe the general nature of work performed by this position and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:9/21/2018 8:02:16 PM
Job Type: Exempt
Req #: 48320BR
Location: 60000: Houston-10613 W Sam Houston,
Job Category: Operations
Republic Services, Inc.