Area Client Service Supervisor

Ciox Kansas City , MO 64126

Posted 2 months ago


Under the direction of the Manager of Operations and the general instruction of the Facility Contact at various facilities, the Area Client Services Supervisor is responsible first for the duties and responsibilities of the Client Services position. In addition, the Area Client Services Supervisor will assist the Manager of Operations in the efficient operation of the various assigned accounts. The Area Client Services Supervisor will also assist the Manager of Operations in training, staffing, and providing coverage at various sites for the Client Services Representatives.

Duties and responsibilities


Leadership Responsibilities:

Assists the Manager of Operations in the training and direction of the Client Service Rep positions.

  • Provides input to the Manager of Operations for the evaluation of the Client Service Rep positions.

  • Answers day to day questions posed by clients and the Client Service Rep positions.

  • Makes recommendations for methods to increase productivity.

  • Assist in meeting regional revenue goals on a consistent basis.

  • Comply with all release of information related functions as stipulated in service agreement.

  • Assist in selecting, interviewing, hiring and terminating employees.

  • Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary.

  • Responsible for properly training release of information staff in company and facility specific functions.

  • Distribute workflow to site personnel.

  • Assist in evaluations of employees.

  • Ensures supplies are available at designated facility.

  • Responsible for meeting facility revenue goals on a consistent basis.

  • Prepare month-end reports on the first work day of each month and distribute.

  • Responsible for submitting company-related travel expense reports and original receipts to manager in a timely fashion.


  • Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.

Productivity and Quality:

  • Maintains productivity, quality and assures customer service standards.

  • Provides input into the review and revision of site procedure.

  • Performs quality reviews and site evaluations as required by clients.

Customer Service Skills:

  • Answers and conducts business on the telephone routinely while maintaining excellent customer service skills.

General Responsibilities:

Authorizing Process:

Reviews Release of Information requests for validity according to applicable state or federal statutes. Returns inappropriate authorizations and requests to the requester.

  • Looks up medical record numbers, fills out guides and pulls medical records, if so directed.

  • Reviews the requests to determine which records are being requested.

Copying Process: Scans the medical record and chooses the appropriate information to be photocopied, if so directed.

  • Copies the appropriate pages for the requested records, if so directed.

  • Re-assembles the charts (files) for re-filing.

  • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.

  • Documents the release of information in the patient medical record or other means determined by the facility.

Invoicing Process:

  • Calculates the amount to be billed to the requester and prepares the invoice, if so directed.

  • Certifies the copies of medical records when requested, if so directed.

  • Prepares copies for mailing, by weighing and affixing postage or by processing the mail through the facility Mail Room, if so directed.

  • Reports to work as scheduled.

  • Complies with all Company Policies, specifically, attendance and punctuality.

  • Attends mandatory employee in-service meetings and/or training sessions, if so directed.

  • Typically, works remotely accessing work related projects and tasks via VPN access.

  • Performs other duties as assigned.


  • High School Diploma or GED is required.

  • Valid driver's license.

  • Driving record and Proof of Insurance that is acceptable per company's driver policy

  • Must be able to communicate effectively in the English language.

  • Experience in a medical records or health care setting would be beneficial.

  • Medical Terminology class is strongly encouraged.

  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager DIY Client Service Organization

H&R Block, Inc.

Posted 2 days ago

VIEW JOBS 1/17/2020 12:00:00 AM 2020-04-16T00:00 What you'll do... JOB SUMMARY Responsible for developing, planning, and managing implementation of activities for complex projects that are part of a large program and/or programs with broad scope, high impact and longer implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with sponsors, participants, stakeholders and customers to review proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Develop and manage program budgets. Responsible for managing the program teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the development and implementation of assigned program(s) including coordinating the business change. Act as a single point of contact for assigned program(s). Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the projects required to support the program. Deliver programs on time and on budget with superior quality. Provide regular status updates to leadership teams. Monitor and mitigate project/ program risks. Ensure completion of program deliverables. Ensure projects that are part of the program are delivered on time and on budget with superior quality. Oversee teams of individuals from cross functional teams, as well as vendors to accomplish project/program outcomes. Ensure compliance with corporate project management office, using appropriate project management tools, processes and procedures. Manage the project budget, putting in place financial disciplines and ensuring their execution to meet or beat budget. Manage vendor relationships and ensure their delivery, on time and on budget. Responsible for the delivery of project components. What you'll bring to the team... QUALIFICATION * Education Bachelor's degree in Business, IT or Management Minimum Requirements * 7-10 years of business experience. * 5 years of project management experience. * Program management experience leading large programs that involve significant business change. * Experience leading large teams in a matrix management environment. * Demonstrated track record of establishing priorities and meeting deadlines. * Experience developing and managing program budgets. * Knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments. * Experience managing vendor agreements and tracking service levels. * Familiarity with compliance (regulatory, SOX, etc.) and governance issues. * Advanced oral, written, and interpersonal communication skills. * Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences. * Strong supervisory and matrix management skills and ability to oversee tasks delegated to others. * Ability to manage large technology initiative with distributed teams * Experience in managing technology initiatives, preferably with systems that handles significant load with concurrency and data H&R Block, Inc. Kansas City MO

Area Client Service Supervisor