Are You Our New Customer Success Manager?

Job Description

Do you want to join an ambitious and fast-growing HR-tech company? Are you experienced in customer management, and looking for a role where you can grow and unleash your full potential?

As a Customer Success Manager (CSM) at Simployer you will ensure that our customers successfully adopt our product solutions by engaging with them at all stages in the customer life cycle.

Your main goal is to lead the customer in the right direction for them to reach their desired outcome within HR Management and employee engagement. Through this you will drive retention, identify growth opportunities, and build community of ambassadors among our clients.

Your responsibilities and tasks will be:

• Manage your own customer portfolio throughout the full customer lifecycle from adoption to successful maturity, growth and advocacy.

• Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.

• Coordinate appropriate internal resources for each meeting, in order to obtain the desired outcome.

• Develop and maintain a success plan in partnership with the client and execute against that plan

• Manage contract renewals, expansion opportunities and proactive anti-churn work according to Simployers success strategy

• Collect customer feedback regarding our products, and be an internal advocate for customer needs

• Collaborate with our Product-, Marketing- and Salesteam to meet our customer expectations

• Engage in different cross- functional projects, in order to scale more efficiently

• Develop and maintain a high level of knowledge about the industry, the market, our competitors and relevant products and services.

Work with great people

Thomas Ellingsen

DevOps Engineer

"I really enjoy my job because I work with a talented and supportive team. In my work I'm able to make mistakes and learn from them. This encourages me to take risks and continuously improve my skills."

Martin Skåksrud

Data Analyst

"I started my work in Simployer during my studies and got the opportunity to put learnings into practice. The combination of highly competent and friendly people makes Simployer a great place to be!"

Maria Dahlqvist

Senior Customer Consultant HCM

"In my work I help our customers to find the best way to use our products and how to simplify their processes. Sharing our experiences help us to develop ourselves, our customers and products."

Henrik Sandström

Tech Presale

"I have had the privilege to work for Simployer quite a few years in different roles. The company has always listened to my requests regarding competence development which has been very positive to me."

Michał Sekuła

Development Team Manager

"In Simployer amazing things are delivered by amazing people. With our culture where we take care of each other we are able to grow individually and as a company and go beyond any limitations."

Ida Ljungberg

Legal Adviser HR & Management

"Our HR Services would have been very useful for me in my previous HR jobs. So contributing to our customers within labour law, HR and payroll is one of the reasons why I really enjoy working here!"

Skills & Requirements

As a CSM, you will serve as the liaison between all parts of Simployer and the customer - facilitating collaboration between Product, Tech, Sales, Professional Services and other departments- all the time being the voice of the customer within our company. Therefore, it is a requirement that you are fluent in both Swedish and English, written and orally.

Other skills and qualifications we are looking for:

• 3+ years' experience in a post-sale client facing role, working with increasing customer satisfaction, adoption, and retention.

• Comfortable working with clients of all sizes and customer contacts of all levels.

• Experience within SaaS business or the tech industry is advantageous.

• A real passion for working with new technologies - experience within HRM is a plus

• Experience with project- and stakeholder management

• Embracing our core values: LEARN, LEAD, and DELIVER

In Simployer, our employees are our most valuable resource. We have an inclusive culture built on mutual trust and respect, autonomy, shared sense of purpose and we are proud of being a Simployee. We know that a feeling of belonging is vital to have as an employee. Your well-being is important for us, and we know the importance of having a work-life balance.

You will meet ambitious and skilled colleagues who inspire each other and enjoy working together. In Simployer, we give you room to grow, both professionally and personally. We want our employees to be seen and get recognition for their work. All employees should feel valued, included and appreciated; Every employee is unique, but equal, with us.

A short message from hiring manager:

Hi! My name is Isabel and I will be your new manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. I believe in ensuring psychological safety, and cultivating a team culture of personal development, knowledge sharing, meaning and fun !

I look forward to receiving your application. Don't hesitate to reach out to me if you have questions regarding the position!

The position is a full-time position in the Stockholm office. Selection and interviews will take place on an ongoing basis. We are looking forward to your application!