Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
The SR. Architectural Coordinator, takes a lead role and is responsible for consistently providing outstanding customer service and serving as the point person for homeowner interactions while facilitating the community's architectural submittal processes.
Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Follow and exemplifies FirstService Residential's Global Service Standards and Core Values.
Maintain a positive working relationship with fellow Associates, Homeowners, and Visitors.
Is the Associations subject matter expert in the design review process and guidelines.
Provides direction and support to the Architectural Review Coordinators.
Follow the proper architectural procedures as outlined in the Association's governing documents, department's policies, and as otherwise directed.
Document, track, and update architectural requests in Connect.
Conduct follow-up on application status or other items as needed.
Be able to easily recall and communicate architectural requests and the homeowner's application details with the Design Review Committee (DRC) members and other Associates.
Interact with homeowners regarding architectural inquiries, application results, and the architectural processes.
Schedule and/or coordinate DRC meeting dates with homeowners, vendors, and the DRC in a timely manner, as needed.
Complete DRC meeting minutes.
Maintain accurate and complete records of homeowner communication and architectural submittals.
Utilize technology as applicable to perform job functions.
Report any safety or hazardous items immediately to supervisor.
Attend team meetings, committee meetings, Board meetings, or industry functions as required.
Maintain consistent and regular attendance.
Work closely with other Associates as well as the DRC members and consultants in a professional manner.
Any and all other assignments as deemed necessary by the Board of Directors or supervisor.
Will assist in training and will provide support and assistance to the Architectural Review Coordinators.
Education & Experience
Experience in property management or a closely related field.
High school diploma or equivalent.
Minimum 2 years' experience in an office environment.
3 years customer service experience preferred.
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Have reliable transportation, a current California driver's license, and the current state mandated vehicle insurance.
Ability to work with strong personalities and possesses strong internal/external customer relation skills.
Ability to communicate effectively with all levels of Management, Associates, Members and others.
Works well under pressure and in a fast paced environment.
Demonstrates attention to detail and displays exceptional organizational and time management skills.
Is able to work independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
Be flexible, able to take direction, offer valuable input, communicate effectively, and work as a team.
Sees tasks and assignments through to resolution.
Strong ethical practices.
Excellent attendance and punctuality.
Possess excellent written and oral communication skills and is proficient in English; other languages are a plus.
Effectively communicate with the Board, Homeowners, or Visitors through written and verbal correspondence.
Demonstrates awareness of variables which could affect associate retention and/or morale.
Proficient in Microsoft Office applications at an intermediate level; including MS Word, Excel, PowerPoint, Outlook, and Publisher.