Architect

Role: Amazon Connect Telephony Architect

As a Telecom Support Specialist you will be responsible for strategizing and managing porting, phone numbers, and SMS registration for AWS services (Amazon Connect, Chime, Pinpoint, etc)

• Tasks will include processing port ins and port outs phone numbers, registering and configuring SMS services, procurement of new customer phone numbers, number migrations, audits and special projects

• Work close with systems, network and software engineers working to make the AWS telephony platform more capable, scalable, reliable and efficient

• Work closely with product management and telephony providers to fully understand the US and international porting and number management process

• Support SMS registration and configuration

• Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface

• Perform follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases up to date with all timelines

• Collaborate with team members to improve the overall porting and number ordering experience for customers

• Assist internal teams in identifying and scoping long term product automation solutions

• Cultivate relationships with external carriers to facilitate faster problem resolution

• Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS