AR Specialist 2

Summary of Position

The Accounts Receivable Specialist 2 represents the company's Accounts Receivable department. Primary role of the position is to assist with inbound and outbound calls with customers and fellow Guardian associates. Along with assisting with phone calls, the AR Specialist will review and complete a variety of AR queue actions, complete audits, assist with returned mail & complete billing related updates. This position requires a professional, detail oriented and self-motivated skill set.

Essential Functions

• Ability to productively work in the office and a work from home environment.

• Understand MAS billing functions & processes

• Prepare files for submission to 3rd party collection agency

• Assist customer with settlement on account through payment or reinstatement, IB/OB call, or email communication

• Generate customer invoice & letter files for mail or email format, working with outside vendor

• Manage incoming & outgoing company mail

• Generate and process rate increase data, compile for upper management approval & reporting

• Generate weekly, monthly commission, sales, and financial reports

• Research billing & payment applications

• Generate debits & credits where required

• Respond to customer inquiries via phone or email

• Maintain customer purchase order files

• Process customer account cancellations

• Complete audit reports

• Work assigned AR processing queue

• Complete returned mail process

• Assist with cross-training and updating procedures

• Assist with other AR related processes when available

• Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.

• Complete assigned Learning Management courses within the expected deadline.

• Attend and interact within all scheduled department and company meetings.

Required Skills, Abilities, Education & Experience

• Strong interpersonal skills to interact with internal and external customers.

• Multitask orientated, ability to handle and resolve multiple customer requests.

• Punctual, dedicated with good attendance record.

• Excellent verbal and written communication skills.

• Proven attendance record.

• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.

• Ability to work independently and in a fast-paced environment.

• Ability to anticipate work needs and interact professionally with customers.

• Excellent organizational skills and attention to detail.

• 2-year college degree in related field or equivalent customer accounting working experience

• Previous customer service, accounts receivable background

• Customer service experience, phone and interpersonal skills