Community Health System Antioch , TN 37011
Posted 2 days ago
Job Description
The Collections Accounts Receivable Manager is primarily responsible for the management and supervision of the Insurance Collections team and ensuring that insurance follow-up and collections activities are successfully completed within department guidelines and federal and state regulatory requirements. The Accounts Receivable Manager is also responsible for implementing and monitoring Collections goals and objectives under the administrative direction of the Operations Director and Chief Operating Officer.
Essential Duties and Responsibilities
For assigned financial classes/payor groups:
Effectively manage staff performance and workload
Analyze and monitor revenue cycle and accounts receivable metrics focusing on collections and accounts receivable measures
Establish a working relationship with provider representatives to resolve payor issues in a timely manner. Escalate unresolved issues to Collections Operations Director for assistance
Identify, resolve, and report issues impacting performance objectives
Responsible for ensuring timely and successful working and resolution of daily correspondence, third party denials, and assigned follow-up work lists
Responsible for accurate and timely review and approval of transactions including adjustments and write-offs
Review and work all collections workflow status and exception reports daily, weekly and monthly
Responsible for oversight of insurance follow-up and development of new programming to improve performance
Ensure all assigned reports and collector worklists are worked and completed
Track and communicate insurance follow-up delays and issues for management resolution
May serve as SSC contact for hospital stakeholders and participate in all denials, compliance, and other revenue cycle monthly meetings
Identify staffing needs and communicate those needs to the Collections Operations Director
Assure productivity and quality standards are met for each collector assigned to team
Monitor & report team member goals for quality and productivity performance monthly to provide incentive or perform disciplinary action as required. Coach, counsel and discipline staff with behavior issues
Conduct interviews of candidates - internal and external for open positions
Perform quarterly and annual reviews for each staff member
Provides monthly, quarterly and yearly statistical information regarding insurance follow-up, billing, denials and employee performance
Qualifications
Education:
Required: Diploma or equivalent
Preferred: BS degree preferred
Experience:
Required: Minimum 1 year supervisory experience in hospital, multi-location private medical practices
Preferred: Minimum 3 years' supervisory experience in multi hospital, multi-location private medical practices preferred
Computer Skills Required:
Intermediate experience with Microsoft Office Tools or similar Google Platforms; experience with hospital or similar patients accounting systems
Prior knowledge and use of Artiva, HMS, OnBase, SSI Billing and HARP posting systems are a plus
Community Health System