A/R Collector

Illumina San Diego , CA 92140

Posted 2 months ago

The Accounts Receivable Collector, at the direction of management, will work to ensure receivables aging and DSO is maintained within acceptable ranges by effectively contributing to the collection process of overdue commercial receivables and by administering orders which have been placed on credit hold for various reasons, all of which is managed using SAP and GetPaid.

All About You


Two Primary Responsibilities:

  • Reduce past due receivables:

Facilitate timely payment of invoices by contacting customers with outstanding balances

Reconcile customer accounts, working with the Cash Application function to correctly match credit and payment transactions to invoices and miscellaneous debit transactions

Partner with both customer and internal departments to conduct research and resolve transaction discrepancies

Initiate credit/rebill transactions as needed to correct billing errors

Prepare and distribute customer statements and dunning letters

Ensure accuracy in billing information so customers receive invoices in a timely manner

  • Held Order Administration:

Handle hold/release decisions in a timely manner on customer orders that have been placed on hold by the system

Work with Credit, Sales, Customer Service and with customers to resolve held order situations

Other projects and duties as assigned


  • Must possess a diligent, self-motivated work ethic, able to respond quickly to changing priorities

  • Must be reliable in getting the work done in a fast-paced environment

  • Tenacity to work through challenges to see things through to completion in a timely manner

  • 3+ years of commercial, business-to-business accounts receivable collection experience, preferably working with universities, pharmaceutical companies, hospitals and laboratory entities

  • SAP experience helpful, but not required

  • Strong customer service focus and a collaborative, team player style

  • Strong working knowledge of Microsoft Excel at an intermediate level (Pivot Tables, VLookups, etc.)

  • Must be very detail oriented, reliably producing accurate work

  • Strong written and verbal communication/negotiation skills


  • High school diploma or GED required

  • College degree preferred; experience in lieu of bachelor's degree also acceptable

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at applications@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove

Bofi Federal Bank

Posted 2 weeks ago

VIEW JOBS 10/31/2018 12:00:00 AM 2019-01-29T00:00 Description: Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve. We are seeking a Collector to join our team. Responsibilities will include: * Identify and monitor delinquent customer accounts through Jack Henry Enhanced Collection module and other relevant reports * Collect on past due obligations, when applicable * Record information about financial status of customers and status of collection efforts on Jack Henry Collection screens * Locate and notify customers of delinquent accounts by postal mail, electronic mail, or telephone to solicit repayment * Confer with customers by phone or electronic mail to determine reasons for overdue payments * Advise customers of necessary actions and strategies for loan workouts * Notify customers of escrow changes, missing proof of insurance, first payment defaults, credit bureau corrections, etc. * Arrange for debt repayment or establish repayment schedules based on customers' financial situations * Recommend loan modifications, when appropriate, of customer accounts and work with the property owners to bring them current and maximize recovery * Investigate customers by skip tracing methods as deemed necessary * Coordinate efforts with the Special Assets Manager to pursue legal remedies, including foreclosure or repossession, to maximize recovery, when necessary Key Skill Sets or Knowledge Requirements: * Detail-oriented with the ability to multi-task * Basic knowledge of the principles and practices of real estate * Personal character that ensures ethics and the fair treatment of all Bank Customers * Protect the integrity of the Bank while observing all Federal Compliance Banking laws * Analytical and problem-solving skills * Organizational skills * Excellent written and verbal communication skills * Customer service skills Desired Career Experience & Education Requirements: * 2 years experience in auto/RV, unsecured and/or real estate loans * Familiar with Accurint, Anti-Money Laudering and other skip tracing tools * Familiar with FDCPA * High School Diploma Preferred: * Familiar with FNMA, GNMA, and FHLMC loans * Bilingual speaker Apply directly for consideration as we are not using any outside agencies for any of our openings Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Employment Opportunity: Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws. Bofi Federal Bank San Diego CA

A/R Collector