A/R Collector

Illumina San Diego , CA 92140

Posted 2 months ago

The Accounts Receivable Collector, at the direction of management, will work to ensure receivables aging and DSO is maintained within acceptable ranges by effectively contributing to the collection process of overdue commercial receivables and by administering orders which have been placed on credit hold for various reasons, all of which is managed using SAP and GetPaid.

All About You

Responsibilities:

Two Primary Responsibilities:

  • Reduce past due receivables:

Facilitate timely payment of invoices by contacting customers with outstanding balances

Reconcile customer accounts, working with the Cash Application function to correctly match credit and payment transactions to invoices and miscellaneous debit transactions

Partner with both customer and internal departments to conduct research and resolve transaction discrepancies

Initiate credit/rebill transactions as needed to correct billing errors

Prepare and distribute customer statements and dunning letters

Ensure accuracy in billing information so customers receive invoices in a timely manner

  • Held Order Administration:

Handle hold/release decisions in a timely manner on customer orders that have been placed on hold by the system

Work with Credit, Sales, Customer Service and with customers to resolve held order situations

Other projects and duties as assigned

Requirements:

  • Must possess a diligent, self-motivated work ethic, able to respond quickly to changing priorities

  • Must be reliable in getting the work done in a fast-paced environment

  • Tenacity to work through challenges to see things through to completion in a timely manner

  • 3+ years of commercial, business-to-business accounts receivable collection experience, preferably working with universities, pharmaceutical companies, hospitals and laboratory entities

  • SAP experience helpful, but not required

  • Strong customer service focus and a collaborative, team player style

  • Strong working knowledge of Microsoft Excel at an intermediate level (Pivot Tables, VLookups, etc.)

  • Must be very detail oriented, reliably producing accurate work

  • Strong written and verbal communication/negotiation skills

Education:

  • High school diploma or GED required

  • College degree preferred; experience in lieu of bachelor's degree also acceptable

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at applications@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


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A/R Collector

Illumina