Aquatics Coordinator

PRIMARY JOB DUTIES

Under direct supervision of the Aquatics Supervisor or designee, the Aquatics Coordinator performs a wide variety of customer service, administrative, and operational duties for The Cove at The Lakefront. This position supports The Cove's supervisory team in day-to-day waterpark operation and maintenance, including enforcing policies and procedures, providing emergency care and treatment as needed, performing cleaning duties, and coordinating the activities of staff at The Cove.

The Aquatics Coordinator must be highly motivated and strive for success by creating a culture of servant leadership and demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

A bachelor's degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Two years of recreation program administration experience including some administrative and/or lead supervisory experience preferred.

LICENSES OR CERTIFICATES

• Must possess current CPR, First Aid, and AED certifications within 60 days from date of employment.

• Must possess Lifeguard Instructor (LGI) certification within 60 days from date of employment.

• Water Safety Instructor Trainer (WSIT) preferred.

• Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred.

• Must be bondable.

• Must possess valid Texas Driver's License.

LANGUAGE SKILLS

• Ability to read, write, and speak English fluently.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

ESSENTIAL JOB FUNCTIONS

• Ensures proper functionality of the aquatic park including the general maintenance and cleanliness of the facility.

• Coordinates the daily work of staff and implements procedures to ensure safety and customer service standards are met.

• Serves as Manager on Duty by opening/closing the facility and ensuring protocols are followed for building security and patron/staff safety.

• Performs daily inspections of all mechanical systems and attractions to ensure proper functionality; checks and adjusts equipment and water chemistry as needed. Notifies management team of mechanical, pool, or safety issues as needed.

• Provides positive, enthusiastic customer service to all customers and participants. Responds to, resolves and/or escalates customer complaints, questions, and suggestions.

• Lifeguards, teaches aquatics classes, hosts events/rentals, and/or administers pool activities as needed.

• Implements strategic sales, membership, and programming plans to maximize participation and revenue. Generates and analyzes reports to measure and track performance.

• Assists with development, planning, and implementation of special events and aquatic programs; works special events as needed.

• Conducts regular in-service safety trainings for staff, leads staff in skill practice and Emergency Action Plan rehearsals, and coaches staff according to lifeguarding best practices and Town of Little Elm policies/procedures.

• Monitors inventory of pool, maintenance, chemical, medical, and program supplies.

• Maintains proper documentation including chemical log records, facility incident reports, and Safety Data Sheets.

• If appropriately certified, conduct and/or assist with lifeguard and/or water safety trainings/recertification classes

• Builds professional relationships with both Town of Little Elm employees, vendors, and customers.

• Works to ensure that water chemistry meets all state standards; operates chlorination and filtration systems; keeps accurate water chemistry and equipment records; operates vacuum and other equipment.

• Enforces facility rules and policies promptly and courteously; coaches staff to do the same.

• Assists in recruiting, hiring, training, coaching, motivating, scheduling, certifying and evaluating staff, contract instructors and/or volunteers. Instills a culture of accountability and maintains servant leadership principles.

• Assists with membership and program services, including sales, retention, payment processing, payment rejections, paperwork, and client database.

• Utilizes recreation management software to enroll participants in memberships, services, programs, and events, as well as to book facility reservations, maintain customer databases, build activity details, schedule programs, and generate reports.

• Assists in monitoring and reporting on departmental budgets.

• Prepares accident and/or injury incident reports when required.

• Collects revenue and prepares detailed records relating to revenue collection; this includes handling cash, as well as reconciling receipts and cash register.

• Performs special projects, including researching and making recommendations.

• Must be able to work a varied schedule including nights, weekends, and holidays.

• Completes other duties as assigned.

• As a leader, must operate under the Town's four core values of Integrity, Customer Service, Efficiency, and Innovation.

OTHER SKILLS, ABILITIES & REQUIREMENTS

• Ability to establish and meet deadlines.

• Self-motivated.

• Knowledge of aquatics management and operations.

• Knowledge of supervisory principles.

• Knowledge of aquatics programming.

• Knowledge of customer service practices and procedures.

• Knowledge of money handling practices and procedures.

• Demonstrate a willingness to perform duties in a team environment.

• Ability to collect, analyze and present data in report form.

• Knowledge and skill in the use of a computer; prefer experience with Microsoft Office and ActiveNet.

• Ability to maintain cooperative working relationships with the public, customers, staff, and city administration.

• Skilled in coordinating and managing multiple projects and/or assignments.

• Ability to communicate effectively, both verbally and in writing, with staff and customers.

• Possession of excellent interpersonal skills with customers from various backgrounds, staff and city administration.

• Skilled in implementing departmental rules, procedures, and objectives.

• Skilled in resolving customer complaints and concerns.

• Ability to understand and adhere to personnel and purchasing policies as well as accounting principles.

• Ability to schedule and coordinate the work of others.

REASONING ABILITY

• Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.

• Ability to comprehend complex policies, procedures, regulations, and organizational structures.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works in an office and indoor/outdoor aquatics atmosphere with potential exposure to heavy chemical presence. The Aquatics Coordinator may be exposed to heat, cold, and temperature swings.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.