The Aquaculture Technical Sales Representative position is responsible for managing customer interactions and ensuring high levels of customer satisfaction. The Aquaculture Technical Sales Representative interacts with customers and team members to analyze customer needs and provide technical support for Pentair Aquatic Eco-Systems (PAES) product.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support the PAES contact center sales team and customers on product related technical questions
Support the goal of increasing sales by improving overall technical understanding of products within the contact center in order to facilitate up-selling of additional products
Effectively communicate with customers directly to assist with product specifications, sizing, and application
Answer phones and provide technical assistance with product applications to both customers and co-workers
Provide price quotes for products in a timely and accurate manner that is consistent with PAES pricing objectives
Respond to all incoming data specifically faxes, electronic mail, conventional mail, walk in customers and other sales related documentation in a timely and accurate manner
A thorough understanding of products related to all forms of aquaculture and aquaponics, with an emphasis on recirculating aquaculture systems
Proven ability to manage and execute sales within the industry or related technical sales experience
Excellent organizational and communication skills are required Must have ability to work independently while handling a wide variety of projects and able to prioritize them effectively Ability to remain in control, professional, and empathetic while handling customer interactions Outstanding written and verbal communication skills Skilled at navigating through multiple applications
EDUCATION AND/OR QUALIFICATIONS
An Associate's Degree in Aquaculture or preferably a four-year BA/BS Degree in Aquaculture, Biology, Chemistry, Marine Science, Fisheries Science, Oceanography or Limnology. Demonstrated proficiency in written (Microsoft Office suite) and oral skills (face-to-face, telephone & public speaking).
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
Ensuring leadership involvement and ownership
Attracting and retaining diverse talent at all levels
Fostering a globally aware, inclusive culture
Ensuring our practices are fair and non-discriminatory