APS In Home Supervisor IThe position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with Texas Department of Family and Protective and Regulatory Service, clients, representatives from organizations and the general public. Essential Job Functions:
Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings. Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public. Evaluates unit performance through casereadings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements. Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.
Makes presentations and participates in community awareness and related activities to inform the public about the program. Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues. Performs other duties as assigned and required to maintain unit operations.
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity. Attends work regularly in accordance with agency leave policy. Knowledge Skills Abilities:
NoneInitial Selection Criteria:
Requisition #391846MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Health & Human Services Commission