QBE Insurance Group Limited Greenwood Village , CO 80111

Posted 1 week ago

Utilizing standardized procedures, receives calls from repair facilities and customers holding a policy and completes evaluation according to the terms and conditions of the policy to ensure cost effectiveness and meeting customer needs. Policies supported include RV or auto claims. This position is an inside appraiser in a call center environment

Essential Job Responsibilities

  • Provide timely, personalized and quality customer service to both internal and external customers

  • Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable

  • Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims

  • Respond to inquiries from customers according to the terms and conditions of the policy

  • Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies

  • Collaborate with team by escalating issues to upper level claims professionals to facilitate the accurate assessment of complex exposures

  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Requirements & Qualifications


  • High School Diploma/GED


  • 2 years relevant experience


  • Must be able to acquire state adjuster licenses for assigned states

Preferred Qualifications


  • Experience in an automotive or RV repair or experience as a mechanical breakdown claims processor


  • ASE Certification (National Institute for Automotive Service) preferred but not required.


  • Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel

  • Working knowledge of mechanical failures and repairs

  • Basic knowledge of material damage estimating processes, systems and requirements

  • Basic understanding of claims department processes and procedures

  • Basic understanding of insurance policy and contract language

  • Basic knowledge of claims legal regulations and processes


  • Provide personalized and quality service to meet the expectations of internal and external customers

  • Follow established guidelines to focus on details and complete tasks attentively and thoroughly

  • Communicate information in a clear, well-organized, and professional manner


  • Complete tasks attentively and thoroughly

  • Establish and maintain effective and respectful relationships with customers

  • Communicate information in a clear, well-organized, and professional manner

  • Respond to both verbal and nonverbal cues

  • Negotiate skillfully in situations with both internal and external customers to settle differences with minimum noise

Number of Openings:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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QBE Insurance Group Limited