Under moderate supervision, assess the current market value of un-recovered and total loss vehicles. Ensures equitable settlement of damages and maintains good customer service and shop relations.
Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner. Negotiates storage fees with body shops and tow yards. Responds to written correspondence in a timely and efficient manner.
Maintains log books and diaries to assist in reports and efficiency. Researches actual cash value of vehicles by gathering and analyzing current market information to reach a settlement for total losses due to theft and collision, etc.
Keep abreast of current vehicle values, changes in the industry and market and in Company policy and procedures. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles and prior damage to determine their true market value.
Contacts adjusters to confirm coverage and obtain approval to settle the property damage. Initiates contact with insureds/claimants regarding total loss. Completes and maintains comprehensive documentation of material damage information for assigned files; submits appropriate reports in a timely manner.
Worker characteristics are normally acquired through the successful completion of an Associate's degree (2-year program) or an equivalent formal training program, or at least 6 months of department-related experience; or equivalent combination of education and experience.
Mercury Insurance Group