Appointment/Registration Clerk

Kaiser Permanente Wailuku , HI 96793

Posted 6 months ago


Under direct supervision, performs variety of clerical and patient attending duties. Ensures optimum service and attention to patient/customers.

Essential Functions:

  • Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.

  • Maintains general knowledge of current health plan/non plan policies and coverage in accordance w/established regional standards & communications; keeps abreast of all changes regarding health plan benefits;

  • Verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient & refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/ customers.

  • Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.

  • Serves as clerical resource and contact person to staff as appropriate; collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements.

  • Identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area.

  • Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information.

  • Maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention.

  • Assists with patient complaints; collaborates with lead/supervisor to develop operational strategies.

  • Performs variety of duties pertaining to patient appointments; ascertains patient-s need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate.

  • Completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients- insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments.

  • Compiles data and information for special and routine reports, studies and statistics as requested.

  • Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards.

  • Requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed.

Basic Qualifications:


  • One (1) year customer service/sales, public relations or related experience.


  • High school diploma; or equivalent combination of education (lesser)&experience may be considered in lieu of requirements.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Type 40 wpm or Type 35 wpm and obtain passing score on Windows navigation test.

  • Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detailoriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, prioritization & multi-tasking.

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

  • Post high school coursework - medical terminology.

  • Appointment registration and scheduling experience.

  • Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications.

  • Demonstrated knowledge of healthcare and insurance benefits.

Primary Location: Hawaii,Wailuku,Wailuku Medical Offices 80 Mahalani St. Scheduled Weekly Hours: 20 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: HERE-Local 5 Job Level: Entry Level Job Category: Administration, Clerical and Support Services Specialty: Support Services Department: Appointment Services Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services Registration Clerk Senior

Apex Systems

Posted 4 days ago

VIEW JOBS 12/5/2019 12:00:00 AM 2020-03-04T00:00 Job Description Job #: 1028877 Job Title: Patient Services Registration Clerk @ large Healthcare Organization on Wailuku, Maui, HI (2 year contract) Job Summary: Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems. Job Requirements: 1-5 years of work experience involving public contact, clerical, reception. 1-5 years of work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously. High school graduation or equivalent. Must demonstrate strong customer service orientation, problem solving and verbal communication ability. Must enjoy constant public contact. Basic math proficiency. Ability to prioritize and multi task. Typing 25 WPM 10-key proficiency. Essential Responsibilities: Serves as Ambassadors for Kaiser Permanente by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience. Greets and determines patient needs. Requests identification to properly register patient for services. Uses available resources to determine patient account status. Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members. Identifies, interprets, captures and/or collects patients financial liability at point of service. Provides documentation of transaction to the patient. When appropriate, provides information and has expert knowledge of Kaiser Permanente and its health plan portfolio, services and business cycle i.e. explain specific member benefits, identify clinic locations and services offered, and clarify Kaiser Permanente processes. Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies. Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience. Demonstrates critical thinking and problem solving during challenging patient interactions and situations. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Meets and/or exceeds regional and departmental performance standards. May be responsible for ordering and maintaining monies for petty cash and change orders. Other related duties as assigned. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members. May work in fluctuating temperatures. High traffic area with constant interruptions. Restricted space, confined by computer and related equipment with limited movement. Required to remain in assigned area and adhere to scheduled breaks and lunch. May be required to stand or sit for extended periods of time. Video monitored with panic button linked to security services. Some occupational lifting, up to 30 lbs. PAY RATE: $17/hr Top Daily Responsibilities: 1. Interviewing patients or other responsible party for registration 2. Insurance verification, obtaining authorizations 3. Cashiering duties 4. Switchboard duties 5. Reception duties Top (3) Required Skills Candidate Should Have: 1. Excellent Customer service skills 2. Oral & written communication 3. Cashiering/ money handling Additional Skills Preferred (Not Required) 1. Medical/ hospital experience 2. Medical billing or coding experience 3. Medical terminology Variable shifts. All shifts are staggered. Day shift start times could be 7a or 11:30a start. Evening is typically 3p - 11:30p. On occasion, staff may need to stay to cover part of the overnight shift if short. Employee parking provided. If you are interested in pursuing this opportunity, please send your most recently updated resume to James Tessier with Apex Systems ( [ Link Removed ] ) EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] . Apex Systems Wailuku HI

Appointment/Registration Clerk

Kaiser Permanente