Appointment Scheduler

Summit Medical Group Knoxville , TN 37902

Posted 3 months ago

About Summit Medical Group

Summit Medical Group is East Tennessee's largest primary care organization with more than 300 providers at 60 practice locations in 14 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, three express clinics, central laboratory and sleep services center. Summit provides healthcare services to more than 260,000 patients, averaging over one million encounters annually. For more information, visit

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.

About Our Career Opportunity

Summit Diagnostic Imaging, a division of Summit Medical Group, has an immediate opening for a full-time experienced Medical Office Appointment Scheduler. This is a full time opportunity M-F, 8am-5pm.

(List does not include all duties assigned)

  • Answers incoming phone calls in a prompt, courteous and helpful manner.

  • Directs all calls to appropriate areas and / or extensions.

  • Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.

  • Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.

  • Verifies and updates necessary information in the medical records / database.

  • Maintains computerized scheduling and follows office scheduling policies.

  • Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)

  • Communicates general clinic information, when appropriate.

  • Responds to emergency calls according to established procedure and sound judgment.

  • Uses paging system according to procedure.

  • Responsible for communicating telephone system inefficiencies or repair needs.

  • Responsible for preparing next day paperwork.

  • Maintains work area in a neat and orderly manner.

  • Assists with charge entry, and /or coding issues.

  • Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.

  • Assists with other general office functions, such as mail processing, as requested.

  • Attends meetings as required.

  • Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).

  • Adheres to the corporate compliance plan and policies.

  • Performs related work as assigned.


Education: High School Diploma, or equivalent, required.

Experience: One year of experience in a medical office setting is preferred six months is required.

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Copyright Summit Medical Group, P.L.L.C.

Corporate Offices:
1275 Dick Lonas Rd NW, Suite 201

Knoxville, TN 37909

Phone: 865-584-4747

Fax: 865-584-1363

Physician & Staff Login

Proudly serving the following counties in East Tennessee:

Knox | Loudon | Blount | Sevier | Greene | Anderson

Roane | Jefferson | Campbell | Monroe | Union

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Appointment Scheduler

Summit Medical Group