Appointment Scheduler - Internal Medicine Associates

Summit Medical Group Powell , TN 37849

Posted 2 months ago


About Summit Medical Group

Summit Medical Group is East Tennessee's largest primary care organization with more than 300 providers at 66 practice locations in 15 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 280,000 patients, averaging over one million encounters annually. For more information, visit

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.


About Our Career Opportunity

Internal Medicine Associates, IMA, , a division of Summit Medical Group, is seeking an Appointment Scheduler to join their practice. Certified Medical Assistant preferred but not required. This is a Full Time opportunity, working M-F.

Responsibilities:(List does not include all duties assigned)

  • Answers incoming phone calls in a prompt, courteous and helpful manner.

  • Directs all calls to appropriate areas and / or extensions.

  • Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.

  • Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.

  • Verifies and updates necessary information in the medical records / database.

  • Maintains computerized scheduling and follows office scheduling policies.

  • Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)

  • Communicates general clinic information, when appropriate.

  • Responsible for communicating telephone system inefficiencies or repair needs.

  • Responsible for preparing next day paperwork.

  • Maintains work area in a neat and orderly manner.

  • Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.

  • Assists with other general office functions, such as mail processing, as requested.

  • Attends meetings as required.

  • Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).

  • Adheres to the corporate compliance plan and policies.

  • Performs related work as assigned.


Education: High School Diploma, or equivalent, required.

Certification: CMA/RMA preferred.

Experience: One year of experience in a medical office setting is preferred but not required.

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