Appointment Coordinator, Scheduler, And Switchboard Opportunities

Rochester General Health System Rochester , NY 14618

Posted 2 months ago

Job ID REQ_93074 FACILITY Various Locations LOCATION Rochester, New York


As a valued member of our customer service department, you play a central role in shaping our patients' overall experience and level of satisfaction with Rochester Regional Health outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.


  • Two (2) years customer service experience required, preferably in a health care setting

  • Strong customer service skills and the ability to demonstrate compassion and empathy

  • Knowledge of medical terminology and computers

  • Strong verbal and written communication skills


  • Customer Service. Provide courteous, attentive and prompt service to all those you work with and support

  • Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience

  • EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries

  • Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues

  • Compliance. Ensure your work is compliant with all policies and procedures

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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Appointment Coordinator, Scheduler, And Switchboard Opportunities

Rochester General Health System