Join the #1 hospital in Wisconsin as an Appointment Scheduling Call Center Representative where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service.
We are seeking an Appointment Call Center Representative to:
Handle incoming phone calls from patients and their families to help them with their appointment scheduling needs
Make outgoing phone calls to patients to schedule them for appointments
Coordinate with clinic staff to ensure patients receive the appropriate care in a timely manner
Required Skills, Knowledge, and Abilities:
Excellent verbal, listening, and written communication skills
Demonstrated ability to provide excellent, compassionate customer service
Ability to operate a computer
Efficient and accurate typing skills
Knowledge of medical terminology and abbreviations preferred
Knowledge of third party payors and billing requirements preferred
Ability to think independently and demonstrate effective problem-solving skills
Ability to prioritize and complete required tasks within established time schedules
Ability to work in a team environment and to collaborate with a variety of personnel
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
Work Schedule: This posting represents all available Appointment Center Representative openings with UW Health. Hours may vary based on the operational needs of the department.
UW Health Administrative Facilities
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UW Hospital and Clinics benefits
We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
University Of Wisconsin Hospital And Clinics Authority