Applications Systems Specialist

Looking to take the next step in your IT career?

We currently have an opening for an Applications Systems Specialist

The position is designated Statutory Exempt and is exempt from the State Human Resources Act.

Are you excited about creating innovative software solutions to business problems that drive efficiency, automate business tasks, and enhance organizational performance? Do you thrive in a collaborative and a constant learning environment where your technical expertise can make a real impact? If so, we have an exciting opportunity for you!

The NC Department of Technology is seeking an experienced Application Systems Specialist to serve as a Senior Software Developer in NCDIT that supports ServiceNow based technical solutions and services. The applications specialist will work closely with other developers, business analysts, business stakeholders and project managers to provide analysis, coding, design, configuration, testing, implementation, and support to software solutions. The solutions must be aligned with business and IT Strategies and comply with the organization's architectural standards.

Duties include, but are not limited, to:

• Collaborating with business analysts, IT teams, and end-users to gather and document requirements for new ServiceNow functionalities.

• Analyzing, designing, coding, testing, implementing, maintaining, and supporting ServiceNow applications and associated system reports

• This individual will work closely with the Platform Owner, other members of the ServiceNow Team, and software vendors to plan and implement enhancements and upgrades to the software applications, infrastructure, and services

• This position will have skills and knowledge to create seamless integration between ServiceNow and other systems to enable efficient and effective delivery of IT services. This includes the use of a variety of integration options including using REST web services

• Reviewing existing functionality and/or processes and identifying areas that improve scalability, performance and learning new technologies as needed

• Understanding business functions and system needs to develop, implement, and support solutions that meet business specifications

• Working closely with DIT and other agency customers to address concerns, gather requirements, instruct on best practices and shared policies and guidance, and to coordinate changes and other maintenance concerns

• Create and work with complex database queries to generate reports to support business customers

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.Resumes/CVs are intended to be used as a complement to an application. Generally, resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.  (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Demonstrated experience performing application development in a large-scale software environment such as requirements gathering, applications analysis and/or design, feasibility analysis, cost analysis construction, implementation, testing, debugging and documentation

• Demonstrated experience working with HRSD (HR Service Delivery) application within ServiceNow

• Demonstrated experience creating seamless integration between large IT systems such as ServiceNow and/or other systems using REST or other technologies

• Demonstrated experience in JavaScript or other scripting languages

• Working knowledge of Software Development Life Cycle (SDLC) methodologies and/or experience applying SDLC methodologies in a large complex application development environment

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• A ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) or ServiceNow Certified HR Implementation Specialist is preferred

• Experience with one or more of technologies such as HTML5, JavaScript, jQuery, CSS, Angular.js, Rest API, SOAP, JAVA, configuration/customization strategies and implementations, workflow based tools

• Experience working with ServiceNow reporting and/or experience with visualization tools such as Tableau or PowerBI is a plus

• Experience with custom app development in ServiceNow is preferred

This position will have access to data within the Division of Criminal Information Network (DCIN); and as such, NC Administrative Code 14B NCAC 18A.0401 mandates that prior to receiving and/or maintaining certification as a DCIN user, applicants:

• Shall be a citizen of the United States,
• Shall be at least 18 years of age,
• Shall agree to a fingerprint-based background search.

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development;

or

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development;

or

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.

• Employment at NCDIT is contingent upon a satisfactory background check.

• Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

• Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.

• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.

• If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.

• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members       

REMOTE WORK:

We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service

• Twelve (12) holidays/year

• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year

• Twelve (12) sick days/year which are cumulative indefinitely

• Longevity pay lump sum payout yearly based on length of service

• 401K, 457, and 403(b) plans

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit  https://www.governmentjobs.com/Applications/Index/northcarolina to complete an on-line application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.  If there are any questions about this posting other than your application status, please contact:

NCDIT Human Resources

Tajia Brown

Tajia.Brown@nc.gov

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.