Applications Systems Analyst

The primary purpose of this position is to provide business analysis, system analysis, programming, and production support to complex systems within the organizational unit. This position requires a high degree of business and technical knowledge with significant practical experience in information systems activities, which may include but is not limited to, systems analysis, design, modeling and programming. This position requires excellent communication, analytical and organization skills and the ability to translate business and technical ideas and issues into clear and concise language. Duties include client needs assessment as well as evaluating hardware availability and software requirements. 

The role of this position will include:

• Participating in requirement gathering sessions, developing requirements, writing specifications, designing new programs, analyzing, and modifying existing programs, debugging multifaceted programs, performing system administration/configuration, participating in code review, writing test plans, and conducting testing;
• Producing deliverables for all phases of the software development lifecycle from functional requirements through final implementation;
• Providing production application support;
• Participating in effort planning with clients, technical leads, and organizational unit management;
• Participating in planning sessions with clients and technical leads for specific modifications and enhancements to applications; status reporting; monitoring work efforts for quality assurance; ensuring adherence to procedures;
• Performing application assessment and performance monitoring to identify and correct avoidable production interruption.
• This position is expected to work with stakeholders and provide analysis/programming/testing and support over one or more applications in a team environment developing deliverables, solving common problems, and providing successful automation solutions to meet various business requirements.
• On call and overtime may be required, depending on client automation needs. Specific/specialty duties will be assigned to this position as required to meet business needs.

About the NC Division of Information Technology:

DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS: https://www.ncdhhs.gov/Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. 

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Documented knowledge of programming techniques and languages- Microsoft .NET, C#, MVC, AngularJS, Angular, jQuery, Bootstrap, WebAPI, ASP.NET, VB.NET, Classic ASP, Entity Framework 5 and above, HTML, XML, CSS, XSL, JavaScript, VBScript, AJAX, web services standards(SOAP,UDDI,WSDL and HTTP)
• Demonstrated technical knowledge with Database Platform and Tools- Microsoft SQL Server 2019 and above, MySQL 8.0 and above, design and support relational database structures and writing Stored Procedures / SQL scripts for database queries
• Working knowledge of Application architectures, tools, and frameworks- Microsoft Visual Studio 2019, and above, including Microsoft .NET framework, .NET Core, Microsoft IIS, Claim based authentication using Azure Security Assertion Markup Language (SAML)
• Working knowledge of Network Protocols- SFTP, TCP/IP
• Proven experience using reporting platforms- Microsoft SQL Server Reporting (SSRS), Crystal Reports
• Demonstrated experience with proficiency in Microsoft Office- Word, Excel and PowerPoint
• Demonstrated experience with proficiency in Jira and Confluence

Management Preferences (if applicable):

• Documented experience of Smartsheet.
• Demonstrated knowledge of Microsoft Power Platform- Power Apps and Power Automate.
• Documented knowledge of the North Carolina Financial System (NCFS)

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution, 

or  

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and one year of experience in business application consulting or development, 

or  

High School or General Educational Development (GED) diploma and four years of experience in business application consulting or development; 

or

an equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates /licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". 

For technical issues with your application, please call the NeoGov Helpline at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.