Applications Systems Analyst [Sat-Tue, 8:00Pm-6:30Am]

Scriptpro LLC Mission , KS 66201

Posted 1 week ago

Job Title: Applications Systems Analyst I

Job Summary:
ScriptPro is looking for a Software Systems Customer Support Analyst to work Saturday through Tuesday 8:00pm

  • 6:30am. Responsibilities include troubleshooting, analyzing, and repairing ScriptPro systems, applications, hardware, and computer peripherals, as well as troubleshooting customer problems using remote support software (i.e. PCAnywhere, BOMGAR, and Windows Remote Desktop). This person will consult with customers to identify best practices to recommend. Implementing configuration, workflow, and other system enhancements are also responsibilities of this position among others listed below.

Reporting Relationship: Service Manager, Workflow Support

Shift: Saturday through Tuesday 8:00pm

  • 6:30am

Scope of the Role:

  • Rely on instructions and pre-established guidelines to perform the functions of the job

  • Coordinate support for onsite field service technicians, and shipment of parts to customer sites

  • Conduct technical analysis and review of system performance

  • Research required information using available resources

  • Organize ideas and communicate oral messages appropriate to listeners and situations

  • Deliver service and support to end-users through automated call distribution phone software

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

  • Build customer relationships through providing superior customer service

  • Participate in on-call support phone rotation

  • Document all job functions using Siebel with a high level of data quality

  • Monitor and restore systems and backups

  • Perform other duties as assigned by a supervisor or manager

Education and Experience

Requirements:
  • Associates degree in a technology related field, or two years of equivalent related experience

  • Basic Windows OS knowledge(XP/7/8)

  • Working knowledge of desktop and peripheral troubleshooting

  • Basic understanding of connectivity and networking concepts

  • Experience with a remote support tool (PCAnywhere, BOMGAR, or Windows Remote Desktop, etc.)

  • Experience with SLA driven resolution times Demonstrate proficiency supporting proprietary software applications

  • Reliable access to phone and internet connectivity for working remotely and on call support

  • Other duties as assigned

Attributes Desired:

  • Positive attitude, drive, and tenacity

  • Excellent written and verbal communication skills

  • Ability to multitask with varying priorities, while still maintaining a high attention to detail

  • Exemplary punctuality and customer service skills

  • Problem solving and analytical skills

Preferred Skills:

  • Accurately process and record call transactions using a computer and designated tracking or ticketing software application

  • Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice

  • Experience working with inventory suppliers to place orders

  • IT Certification (A+, MCITP Windows OS, Network +, etc.)

Working Conditions: This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift , stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.

At this time, ScriptPro is not sponsoring any type of visas for this position.

ScriptPro is an Equal Opportunity Employer

  • Disability and Veteran.

Please visit www.scriptpro.com to learn more about the mission of our company.


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Applications Systems Analyst [Sat-Tue, 8:00Pm-6:30Am]

Scriptpro LLC