Applications Support Sr. Analyst

Citigroup Inc. Irving , TX 75061

Posted 2 months ago

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

  • Start of day checks, continuous monitoring, and regional handover.

  • Perform same day risk reconciliations

  • Develop and maintain technical support documentation.

  • Identifies ways to maximize the potential of the applications used

  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

  • Ensures that storage and archiving procedures are in place and functioning correctly

  • Formulates and defines scope and objectives for complex application enhancements and problem resolution

  • Reviews and develops application contingency planning to ensure availability to users.

  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

  • Participate in application releases, from development, testing and deployment into production.

  • Engages in post implementation analysis to ensure successful system design and functionality.

  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

  • Ensures essential procedures are followed and helps to define operating standards and processes.

  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.

  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

  • Acts as advisor or coach to new or lower level analysts.

  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

  • Performs other duties and functions as assigned.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years experience in an Application Support role.

  • Experience installing, configuring or supporting business applications.

  • Experience with some programming languages and willingness/ability to learn.

  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

  • Know-how of Big Data technologies (Hadoop, Kafka, Mango DB, Hive, Hbase, CR8)

  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

  • Demonstrated analytical skills

  • Issue tracking and reporting using tools

  • Knowledge/ experience of problem Management Tools.

  • Good all-round technical skills

  • Effectively share information with other support team members and with other technology teams

  • Ability to plan and organize workload

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to communicate appropriately to relevant stakeholde

Education:

  • Bachelor's/University degree or equivalent experience

Grade :All Job Level

  • All Job FunctionsAll Job Level

  • All Job Functions

  • US

Time Type :Full time


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

To view the EEO Policy Statement CLICK HERE.

To view the Pay Transparency Posting CLICK HERE.

Apply Now


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Support Analyst 3

Wells Fargo

Posted 3 days ago

VIEW JOBS 5/30/2020 12:00:00 AM 2020-08-28T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. The Systems Management and Consulting team is seeking qualified applicants for a senior Business Systems Consultant position. This position is responsible for all aspects of an assigned Fiserv application (skillblocks) which may include: * Consulting with business partners on Fiserv system functionality and process improvement efforts. * Supporting Enterprise or Line-of-Business Fiserv system development efforts, and coordinating/ managing all associated activities. * Fiserv issue management and resolution, consulting on Fiserv skillblock/application functionality. * Active participation in larger project teams within the different business lines supported, coordination/management of Fiserv development requests specific to Wells Fargo and oversight of all departmental activities associated throughout the project. * Consults with business partners to clarify project objectives, identify and define project requirements, timelines and participation in discovery efforts for potential future projects. * Partners with the business lines supported to provide technical direction in identifying, evaluating and developing systems and procedures that are efficient and meet the business requirements. * Work with the business partners to resolve system production issues, questions, assess business needs and provide recommendations. Required Qualifications * 3+ years of systems support analysis experience * 4+ years of First Data Resources (FDR) experience * 5+ years of business systems analysis or design experience * 5 + years of technology application management experience Desired Qualifications * Experience managing communications and documentation projects * Excellent verbal, written, and interpersonal communication skills * Ability to be proactive, innovative and creative in meeting customer and enterprise needs * Third party service provider risk experience * Strong knowledge of technology with emphasis on the following: development operations, Software Development Lifecycle (SDLC), (including quality assurance, problem and incident management, configuration management, application infrastructure services (e.g. middleware), platform management, information security architecture, IAM (identity and access management), enterprise architecture, cloud, third party hosted solutions, application risk assessments, information management, enterprise data, CRM services, and books and records) Job Expectations * Willingness to work on-site at stated location on the job opening * Flexibility to address incidents as needed 24 hours a day * Ability to work additional hours as needed Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Irving TX

Applications Support Sr. Analyst

Citigroup Inc.