Applications Support Specialist

Job Title Applications Support Specialist Position Type Student Division Finance & Administration Department Information Technology Job Description

• Work with customers to resolve software related issues through phone, email, and/or remote or in-person assistance.

• Work with supervisors and vendors on installing and maintaining system, utility, and application software such as:

• ASU Google/0365 email systems

• Virtual Desktop Infrastructure (VDI) for labs and off-campus

• Management of user access for the different software systems

• Software packaging and deployment

• Other duties as assigned

• Standard operating hours for this position are 8:00 AM - 5:00 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours, but may occasionally be required to work events beyond these standard hours.

Required Qualifications

• Must be a currently enrolled student, registered for classes, and in good academic standing.

• Must maintain a 2.0 GPA or higher.

• Basic understanding of computer software and basic troubleshooting ability;

• Ability to work individually and also with team members;

• Must effectively communicate one on one with end users;

• Ability to efficiently manage your time in a fast-paced work environment

Preferred Qualifications

• Experience with the following is preferred but not required:

• Windows OS

• Mac OS

• VDI Horizon

• Software Packaging and Deployment (KACE/SCCM/Intune)

• Microsoft Office Suite (0365)

• Computer programming

• Mobile devices

• Active Directory Services

Physical Demands

• Transport computers and other equipment across campus

• Sitting/standing at a computer during work shift

Salary Starting at $13 an hour

Posting Detail Information

Posting Number Number of Vacancies 1 Open Date 04/17/2024 Close Date Open Until Filled Special Instructions to Applicant

Please direct any questions regarding your application to it_employment@angelo.edu.