Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18059008
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Job Background / Context:
We are seeking an experienced Application Support Manager within the ICG Production Support organization, specifically within Treasury and Trade Solutions (TTS) Technology. The person will be leading a highly motivated Level 2 support teams deployed globally which handles the stability and resiliency of the platform. You will also be responsible for running day-to-day availability of the applications and ensures issues or status updates are accurately communicated to partners within the agreed SLA.
You should have strong motivation to drive, lead and be successful in your endeavors, great collaboration and team building skills will be a key factor to the success of the team.
You should be dedicated, technically astute, well organized, enthusiastic and be comfortable discussing issues with business and technical users at all levels. Do you provide valuable perspective or advice that contributes to the development of new techniques and the improvement of processes and work-flow for the area?
Dedicatedly seeks opportunities to work across silos and is able to influence with or without direct authority.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Expand, modify and improve TTS Data systems to test, maintain, and monitor programs to support the corporate and retail banking businesses
Ensure that applications are available and supported within the defined system service level agreement.
Main focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally.
Able to analyze and communicate complex problems/situations business users in a language they understand
Help to define, record and execute application disaster recovery plans and procedures
Learn the fundamentals of the supported business areas, translate business issues into technology requirements and promote effective knowledge management across the Global Production Support Teams
Effectively communicate and harmonize with infrastructure and supporting technology groups across a distributed Unix/Linux environment to drive problem resolution and service levels.
Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business' requirements.
Effectively communicate issues and status updates with business users, development teams and Support Lead.
You will gain significant experience of the many technologies we are using to run our Payment Services business regionally and globally, giving you exposure to new and existing methodologies and systems. It will also give you an insight to and understanding of the Citi Payments business. Citi is embedding I.T.I.L Service Management methodology into our support teams. You will also gain experience of this industry standard and recognized methodology for service support and delivery. It is recognized that the best talent often lies within the firm. All career opportunities are advertised internally where staff are inspired to apply for open positions to enable them progress their career or expand their product knowledge or technical skills.
Bachelor's degree in computer science/computer engineering or equivalent
6+ years' work experience in technical production support roles preferably within a large scale, global financial services organization
Working knowledge of ServiceNow tracking system and solid grasp of ITIL practices in the area of Incident, Release, Change and Problem management
Experience in handling communications across business and technology partners at varying levels across a medium to large scale enterprise
Demonstrate individual leadership with good people management skills along with strategic analysis, problem solving, issue resolution and decision-making skills
Ability to build positive relationships in a multi-cultural environment across all levels within IT
Technical Hands on experience in Big Data Ecosystem (Hadoop, Spark, MapReduce, HDFS, HBase, Zookeeper, Hive, Pig, Sqoop, Cassandra, Oozie, Flume, Ignite). Should have hands on expertise in SQL, Python. CR8 experience is a plus.
Support or Development experience primarily in UNIX systems with Linux, MQ, Java, SQL, NDM and tomcat server.
Basic networking knowledge (load balancers, network protocols)
Experience in Autosys job scheduling Monitoring tool like ITRS
Experience writing scripts using Unix shell, database queries, generating capacity and performance reports
Working in multiple application support model is helpful
Understanding of client server architecture (clustered and non-clustered)
Ability to learn new skills quickly with little supervision and work in a team environment
Experience working on a multi-client delivery team
Authoritatively and effectively handles work, time, and resources
Ability to handle high stress and pressure situations and demonstrate Strong problem solving and program execution skills
Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
Delivery focused, Process oriented and Attentive to detail