Applications Support Engineer

Your Job

Molex is seeking an Applications Support Engineer to join our team in Caldwell, ID, supporting FiberGuide & Polymicro products. The Applications Support Engineer (ASE) will report to the Associate Global Product Manager and will work closely with external customers/prospects and collaborate internally with engineering, manufacturing, and quality departments. This role will be the primary point of contact for customers to provide technical support, identify other products/applications that may benefit the customer and recognize new product opportunities. They will engage engineering/manufacturing to determine the viability of new product opportunities and assist in the request for quotation process. They will also serve as the liaison between customers and the company's quality department for any potential quality concerns.

The Applications Support Engineer is an in-house technical sales/support role with 5% travel to other Molex and/or customer locations. This role does not entail cold-calling and is not commission-based.

Our Team

Polymicro & FiberGuide Industries are Molex Companies, and part of Koch Industries, manufacturers for optical fibers, fiber assemblies, fused silica capillary tubing and other micro-components for the medical device and analytical instrument industries. To learn more, please click here: Specialty Optical Fiber

• Polymicro and Fiberguide | Molex / Capillary Tubing

• Polymicro | Molex

What You Will Do

• Contribute to a positive customer experience by responding to technical inquiries, requests for quotation and sales orders from both existing and potential customers

• Serve as the point of contact for customers to correctly identify the appropriate products for their applications

• Identify customer needs/specifications that could lead to the creation of new products

• Effectively communicate customer specifications to engineering and manufacturing

• Initiate and monitor the preparation of quotations, sales orders and return authorizations

• Gather and share market/competitive intelligence with site leadership

• Strive to achieve mutually beneficial "win-win" outcomes between Molex and customers

Who You Are (Basic Qualifications)

• Bachelor's degree in an Engineering or Scientific discipline

• One (1) year or more experience in a sales, sales support, or customer service role

What Will Put You Ahead

• Sales experience in a technical manufacturing field

• Experience working in a medical (ISO9001/ISO13485-certified) manufacturing facility

• SAP experience

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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