Applications Support - Applications Support - Advanced

Pinnacle Technical Resources Inc Wilmington , DE 19801

Posted 1 month ago

Job Description:

Expert in application development skills for more than one technology as well as multiple design techniques

Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software

Working proficiency in one or more general purpose programming languages

Additional Skills:

ServiceNow Administration

Roles and Responsibilities:

Responsibilities:

  • Support and aide in the day-to-day management of our Production instance of ServiceNow

  • Install/upgrade/manage APIs for the various systems that interact with ServiceNow

  • Knowledge of improving performance and configuration by utilizing ServiceNow best practices

  • Work closely with Product owners, Developers and Support teams for Critical applications

  • Troubleshoot complex code issues and suggest or provide solutions

  • Automate, monitor and maintenance of systems in a distributed, enterprise environment

  • Ensure environment performance, reliability and availability

  • Exploring new technologies to optimize the delivery and reliability of automation

  • Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations

  • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency

  • Off hours support and on-call rotation

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Applications Support - Applications Support - Advanced

Pinnacle Technical Resources Inc