Applications Support Analyst

Posting Number S05334P Position Title Applications Support Analyst Department University Housing Location Arlington Job Family Information Technology Position Status Full-time Work Hours Standard Work Schedule

• Monday through Friday
• 8:00 a.m. to 5:00 p.m.

Open to External and Internal Salary Salary is commensurate based on qualifications and relevant experience. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary

Assist in the effective management of University Housing Operations. Provide advanced IT skills to optimize the Housing Management System (HMS) and related software to meet complex operational and business needs. Serve as the department's primary data administrator. Provide IT, supervisory, and management skills related to leasing, property management, policies and procedures, and tenant communications for designated properties. Serve as a liaison with other departments to facilitate program development and backup support to Associate Director, Auxiliary Services.

Essential Duties and Responsibilities

• Configure applications and provide consistent and ongoing functional business process support of Housing on campus through the Housing software StarRez.

• Assist in the planning, configuration, development, technical support and testing of StarRez. Design, development and modification of applications and integration.

• Perform complex coordination and set up administrative and detailed work in the StarRez and related technologies.

• Set up application functions and ensure that programs/solutions conform to division and University standards in order to maintain compliance and reach Housing goals.

• Develop, maintain and document training program for all users on application functionality, and create and maintain business process documentation of Housing-related functionality.

• Provide development and ongoing support for users of the StarRez.

• Collaborate with stakeholders to understand and outline business needs, process maps and requirements to reach goals.

• Create reports and dashboards for use in planning and review of overall status and success measures.

• Maintain a catalog of standard reports available and create and launch one-off reports on Power BI and Tableau as needed.

• Identify problems and analyze causes, take or recommend actions after evaluating alternative solutions; follow up to ensure problems are corrected.

• Use analytics and user feedback to predict and measure outcome and consequences of a design.

• Perform work in ways that contribute to the University's successful achievement of Housing goals.

• Create email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes on StarRez.

• Understand the functionality and Scope of the applications; Create Data Subscription, Email Templates and Housing Application Design.

• Reduce redundancy of report requests from business users by creating daily, weekly and monthly reports using SQL Query and StarQL.

• Create user Roles and Profiles and give them Security Controls and shared settings using Single Sign On (SSO) security settings

Minimum Qualifications

• Masters in Computer Science, Information Technology Systems, or Management Information System.

Preferred Qualifications Knowledge, Skills and Abilities Other Requirements Working Conditions Special Conditions for Eligibility

Will have the option of working from home a few days a week.

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.