Applications Specialist

Cepheid Phoenix , AZ 85002

Posted 2 weeks ago

To provide in-field technical applications support for our current and "next generation" range of automated immunohistochemistry instrumentation and reagents. Achieve Leica regional sales and profitability goals within assigned territory.

  • Support Leica in order for Region to achieve sales goals monthly, quarterly, and annually in the IHC Instrumentation and reagent consumables.

  • Installation and Evaluations of IHC Instrumentation sold and evaluated in the region

  • Evaluations of antibodies and probes in Region.

  • Build an in-depth understanding of new product technologies and their applications in a diagnostics immunohistopathology environment.

  • Design and perform investigation of difficult technical applications while working with Technical Service, Applications Manager and global business units

  • Response and documentation of PMDRs on IHC instrumentation in conjunction to working with BU and Customer on appropriate response and follow up training necessary

  • Follow normal Standard Work for customer complaint handling to ensure customer satisfaction.

  • Install and Conduct in field post purchase applications support and training with customers.

  • Prepare weekly territory status reports to Applications Manager including but not limited to competitive information, product issues, customer issues, target account lists, expense reports and weekly schedule as requested by manager.

Required Education, Experience, Skills

Education: BA/BS in Life Sciences or equivalent experience.

Experience/Skills:

  • Understanding of IHC and Histology marketplace or a related discipline
  • 1-3 years' Histology laboratory experience in clinical, research, or industrial setting with a practical focus on IHC

Preferred Education, Experience, Skills

Education: Master's Degree

Experience/Skills:

  • 1-3 years' experience in the optimization, operation, functionality, and support of both manual and automated IHC instrumentation and related products preferred.

Travel: required estimated 75% of time. Valid driver's license

Language: English

Competencies/Behaviors

  • Excellent time management and organization skills

  • Problem solving/critical thinking

  • Excellent customer relations/service skills

  • Self-motivated and independent thought are critical

  • Goal oriented, results driven

  • Good interpersonal and communication skills

  • Work independently but able to interact as part of a team member

  • Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes, SAP)

Internal Relationships:

  • Sales team

  • Field Service Engineers

  • Customer Service

External Relationships:

  • Customers, Lab Managers, Directors, IT, Technical Staff and Pathologists

Physical Demands & Working Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.

  • The employee must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • This position will require heavy travel by car and flying in and out of airports with possible long wait times.

Work environment: While performing the duties of this job, most work is in a laboratory environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.

  • Due to the laboratory setting, instrumentation will be present that can present electrical hazards and may have moving parts.

  • Chemicals and patient specimens may be present in the laboratory. It will be necessary to follow recommended as well as facility guidelines and when applicable wear appropriate PPE (Personal protective equipment). Closed toed shoes should be worn at all times in the laboratory setting.

  • May be requested to work extended hours and weekends for special program events and/or training

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page

Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


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Applications Specialist

Cepheid