Applications Programmer/Analyst Intermediate

How to Apply

A cover letter is highly recommended for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

Division Overview

The HITS Enterprise Technology Services (ETS) division designs, deploys, and supports application platforms, integration solutions, and computing devices. ETS is dedicated to advancing security, quality, and availability of services and data across Michigan Medicine. The team connects patients and business partners with relevant data for both clinical and business needs, while helping to ensure electronic medical records are accessible and secure. The team's frontline staff deliver consistent remote and in-person customer service to support computers, printers, telecommunication, and mobile devices.

Job Summary

The MiChart Integration team at the University of Michigan Health System seeks an Applications Programmer Analyst Intermediate to collect system and workflow requirements, define and document use cases for the development of solutions extending the functionality of the system, services for data exchange to secondary systems, and supporting tool sets for these initiatives as well as developing operation support procedures and supporting documentation. This position requires the ability to work in a fast paced and complex environment. Requires excellent people skills and verbal/written communication skills.

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Maintain regular communication with MiChart Teams, Nursing informatics and other service customers.
• Work with vendor representatives and the U-M business community and end users to ensure the system meets the organization's business needs.
• Understand the choices involved in service specifications.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with developing system service enhancements.
• Investigate end users' preference while making design decisions.
• Analyze business operations as they relate to design decisions.
• Prioritize and implement requested changes to the system.
• Analyze new functionality in releases to determine how it should be used and/or impacts existing functionality.
• Review software.
• Analyze requirements and determine best technical solution to satisfy them.
• Coordinate software updates and changes.
• Participate in the planning, review, testing and release processes.
• Collect information regarding potential system enhancement needs.
• Prepare details of specifications as needed.
• Code and configure Alarms/Alerts in Connexall.
• Program in SPOK to meet customer needs for messages to Haiku and to pagers as needed.
• Ensure that data exchange meets the business need.
• Develop and document internal procedures.
• Utilize and enhance set standards for naming and numbering conventions and security classifications.
• Maintain rules for how each new version is released.
• Establish change control processes and procedures for the system.
• Facilitate meetings, capture key points, document decision points and track follow up tasks.
• Participate in training and work with customers.
• Troubleshoot problems and questions from customers.
• Participate in on-call rotation.
• Participate in monthly server patching.

Required Qualifications*

• Bachelor's degree in Computer Science, a related field or equivalent experience.
• 3 to 5 years systems analysis/programming activities in a business environment.

Desired Qualifications*

• Working knowledge of SPOK and paging related systems.
• Working knowledge of Connexall and ability to configure alarms and alerts for clinical messaging notifications.
• Familiarity with diverse operating environments, applications, and equipment.
• Demonstrated ability to work in a complex computing environment.
• Ability to work collaboratively with teams of all sizes.
• Exceptional communication skills, professional image, confidence in dealing with complex business situations.
• Must be knowledgeable of general industry practices for managing the deployment of functional configuration build through multiple environments supporting turnkey enterprise class systems.
• Experience collecting and defining requirements from clinical systems.
• Working knowledge of HL7 messaging.
• Project management experience.
• Business Analysis and workflow experience.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes